ICT Manager – Service Management at Diageo

About the role

Financial

Financial responsibility for managing and supporting the following to agreed scope, timescales and budgets:

• Working with the central D&T Finance team to ensure oversight and coordination of the market D&T budget AOP (annual operating plan)  and financial O&R (Opportunities and Risks) reporting. 
• Oversight of project budgets for in scope service delivery / enterprise projects and discrete pieces of work carried out in market and managed through the local AOP.  
• Ensuring the right CAPEX and budget approval processes within the markets, and feeding back to central project teams to ensure accurate milestone reporting at agreed frequencies.
• Ensuring that locally managed purchase orders and good receipting processes are carried out in a timely and compliant manner  and working in partnership with the Regional IT Cost Center Manager for those purchase orders managed centrally by the Operational Excellence team.
• Identify and execute against cost optimization in the delivery of services and enable company cost reduction

Markets

Markets : Kenya and Uganda

The role will be based in Uganda market but have accountability and responsibility for IT operations and technology engagement within  both Kenya and Uganda markets.  It is expected that the role supports and has a high level insight of the complexities of both markets and also contributes to other activities (Championship Model) across the regional / global sites either virtually or through limited travel and other activities across the wider Regional D&T EE team.

Purpose of Role

The primary function of this role is to support the markets (Kenya and Uganda) to ensure a high-quality employee experience related to D&T Technologies and Services in the region. 

Role Responsibilities

• Manage local 3rd party technical service
• Ensure high standards of D&T Technology Engagement (end user experience of D&T tools, services and processes) are maintained across all markets within the region
• Ensure financial management of BAU AOP meets required standards of forecast accuracy and O&R reporting
• Ensure requests from initiatives requiring support are addressed in a timely manner by acting as an escalation point within the markets (Kenya and Uganda) for both users in the market requiring support from global teams, and also for global support teams requiring feedback / input from market or market users.
• Ensure Information Management & Security agenda is followed and compliant within D&T scope at market level

Qualifications and Experience Required

• College/ University graduate level
• Strong verbal and written English communication skills.
• Ability to effectively and simply communicate technical concepts, solutions and implications in a business language
• Knowledge of general information security management
• Ability to build and maintain successful relationships across the business, D&T community and within the Technology Engagement (TE) team
• Good understanding of local business and processes for the markets (Kenya and Uganda)
• Broad technical and functional knowledge on applications supporting the business (including legacy application)
• Good organizational, customer service and employee relation skills.
• Self-directed and focused on a goal or end-state as opposed to specific tasks
• Strong problem solving planning/ organizing, highly detail conscious
• Demonstrated experience in delivery of IT services under service framework (ITIL, COBIT).  
• Quick learner who exhibits resiliency and tenacity in the face of challenge
• Have a huge passion for growing and developing