ICT Officer at Amref Kenya

MAIN PURPOSE

The ICT Officer will be responsible for supporting the management, security, and maintenance of ICT systems, networks, and infrastructure while providing day-to-day support to ensure reliable, secure, and efficient organizational operations.

KEY RESPONSIBILITIES

ICT Support and Administration

• Provide ICT technical support to users, escalating complex issues as needed.
• Assist in ICT needs assessment, asset management, and basic reporting.
• Support the implementation of ICT policies, procedures, and standards.
• Maintain documentation of ICT systems and user guidelines.

Network and Infrastructure

• Assist in configuring, maintaining, and troubleshooting servers, storage, and operating systems (Windows and Unix).
• Support network devices (routers, switches, firewalls) including setup, monitoring, and troubleshooting.
• Perform basic administration of identity and access management, user accounts, and permissions.
• Provide technical administration and user support for email systems, Office 365 services, and collaboration platforms such as Teams and OneDrive.

System and Information Security

• Monitor and analyze system alerts, logs, and potential security incidents, escalating issues when necessary.
• Implement and monitor endpoint protection (antivirus, anti-malware, endpoint detection and response tools).
• Support patch management, updates, and security configurations across systems and devices.
• Assist with vulnerability scans, penetration testing, and remediation activities.
• Support data protection measures, including encryption, secure transmission, and access controls.
• Assist in responding to cybersecurity incidents, ensuring proper documentation and compliance with ICT security standards.

Business Continuity

• Support routine backups and assist in recovery processes when required.
• Maintain inventory of ICT hardware, software, and licenses.

Technical Support

• Provide user support through systematic troubleshooting and alternative solutions.
• Train and guide staff on ICT best practices and system use.
• Support end users during system rollouts or upgrades.

Other Tasks

• Provide input in procurement of ICT and security-related equipment/software.
• Carry out any other ICT-related duties assigned.

Qualifications

Education and Knowledge

• Bachelor’s degree in Information Technology, Computer Science, Information Systems, or a related field
• Networking certification – Cisco Certified Network Associate (CCNA)
• ICT Security certification – CompTIA Security+, CCNA Security, or Microsoft Certified Security
• ITIL Foundation certification is an added advantage.

Experience

• Minimum of five (5) years of experience in ICT systems, networks, and security administration
• Hands-on experience with LAN/WAN, firewalls, and endpoint protection
• Exposure to cloud platforms (Microsoft 365, Azure, or similar)
• Experience supporting security audits or compliance requirements is an advantage

Skills and Competencies

• Strong technical knowledge of ICT and security systems
• Good troubleshooting, problem-solving, and analytical skills
• Excellent communication and interpersonal skills
• Ability to work effectively in a team and collaborate across functions
• High levels of integrity, confidentiality, and attention to detail