ICT Officer at Co-operative Bank of Kenya

Job Summary

A large cooperative organization, with has its head office located in Meru County seeks to recruit a suitably qualified person to fill the position of ICT Officer.

The ideal candidate will be required to have the following skills, attributes and competencies:

• Must be a holder of a Bachelor’s degree in Information technology or computer science from a recognized university;
• A diploma in software development will be an added advantage;
• Must have attained a C+ in KCSE;
• Have demonstrated high level of innovation and creativity;
• Ability to explain technical issues to non-technical users;
• Minimum 4 years’ relevant working experience;
• Must be above 30 years of age;
• Must have worked in a FMCG.

Responsibilities

Reporting to the ICT Manager, the ICT Officer shall have the following duties and responsibilities:

• Installing and configuring computer hardware, operating systems and applications;
• Advise end users on how to resolve application malfunctions;
• Development and enhancement of relevant user standards, security measures;
• Maintain a database of user problems and queries and making regular follow up of them;
• Maintain and confirm the validity of backups;
• Assist in effecting both preventive and corrective maintenance, and implement hardware and software maintenance requirements and upgrades;
• Maintenance of backups, software library and the related documentation;
• Assist to ensure start and end of day procedures and regular maintenance of the databases;
• Analyze user requirements in all functional areas and ensures that they are met;
• Ensure that regular systems upgrades including system software upgrades are effected for optimum performance;
• Ensure accuracy and reliability of information while providing security to protect data from damage and unauthorized access;
• Analyze technical requirements in all functional areas, designing procedures to meet those requirements, and ensuring that the procedures are implemented effectively and efficiently;
• Set up the communication infrastructure to provide effective, efficient interaction within a prescribed user area;
• Liaise with hardware and network support in resolving cross cutting system problems;
• Assist in trouble shooting all ICT equipment including basic LAN/WAN related components;
• Assist in the implementation of relevant hardware standards, security measures, procedures and guidelines.