ICT Officer – Consultant at Kituo Cha Sheria (KITUO)

Background

Kituo cha Sheria is a leading Kenyan non-governmental organization dedicated to providing access to justice for the poor and marginalized through legal aid, advocacy, and community empowerment. In pursuit of its mission, Kituo cha Sheria leverages technology to enhance legal aid delivery, manage case data efficiently, and support its advocacy initiatives.

To strengthen its ICT capacity, ensure system security, and improve digital service delivery, Kituo cha Sheria seeks the services of an ICT Officer–Consultant to oversee ICT operations, lead system improvements, and conduct a comprehensive IT audit to ensure compliance, efficiency, and alignment with best practices.

Objective of the Assignment

The ICT Officer–Consultant will ensure robust, secure, and efficient ICT systems that support Kituo cha Sheria’s operations and programs. This includes maintaining ICT infrastructure, developing and supporting systems and driving digital transformation aligned with the organization’s mission.

Scope of Work / Key Responsibilities

ICT Infrastructure Management

• Implement digital security and ICT audit report recommendations aimed at upgrading KITUO’s ICT infrastructure.
• Maintain, upgrade, and troubleshoot computer hardware, software, and network systems.
• Ensure reliable internet connectivity and network security.
• Manage ICT asset inventory, servicing, and disposal in compliance with policy.
• Implement and monitor data backup and recovery systems.

Systems Development and Support

• Manage and update Kituo cha Sheria’s clients and case management system and databases.
• Support and maintain the organizational website and online legal aid platforms.
• Customize or develop ICT tools to improve service delivery, including mobile applications for legal aid.
• Provide ICT support and training to staff to enhance digital literacy.

 Information Security

• Implement and update cybersecurity measures, firewalls, and antivirus solutions.
• Develop and enforce ICT security policies and procedures.
• Ensure compliance with Kenyan Data Protection Act and other relevant regulations.

Digital Transformation & Innovation

• Support the rollout of online legal services and e-learning platforms for paralegals.
• Explore and integrate innovative digital tools for legal awareness campaigns.
• Research and recommend emerging ICT solutions relevant to access-to-justice work.
• Begin the process of documenting, organizing, and maintaining Kituo cha Sheria’s ICT records, policies, and standard operating procedures to ensure consistency, compliance, and ease of reference for current and future operations.

Deliverables

• Monthly ICT operations and maintenance reports.
• Updated and secure ICT systems, databases, and websites.
• Support in procurement of required ICT materials.
• Staff ICT training sessions and user guides.
• Implementation plan for audit recommendations and suggest further audits.
• Maintain inventory of ICT infrastructure.

Duration & Level of Effort

The consultancy will run for Three (3) months on a full-time. Extensions will depend on performance and organizational needs.

Reporting & Supervision

• Primary: The ICT Officer–Consultant reports to the Executive Director (or ED’s office), especially for strategic oversight and accountability.
• Secondary (functional): Day-to-day supervision could come via a department overseeing Finance & Administration, or Support Services, depending on internal operations stretching from the Personal Assistant in the Office of the Executive Director

 Qualifications & Experience

Essential:

• Bachelor’s degree in Information Technology, Computer Science, or related field.
• At least 3 years’ experience in ICT support and systems administration.
• Strong understanding of network management, database systems, and web administration.
• Demonstrated knowledge of ICT security protocols and compliance frameworks.
• Excellent analytical, communication, and training skills.

Desirable:

• Experience in the NGO or access-to-justice sector.
• Knowledge of open-source legal case management systems.
• Ability to adapt technology for low-resource environments.

Payment Terms

Payment will be made on a monthly basis upon submission and approval of deliverables, including ICT performance reports.