ICT Officer, ICT System Support - 3 Posts at The Open University of Kenya

The Duties And Responsibilities Entail:

• Creating materials and presentations for training and reports.
• Performing routine system administrative tasks.
• Creating and maintaining inventory, which may include hardware, software, and various items such as laser printer cartridges and peripheral equipment.
• Assisting with the preparation of operating budgets based on estimated and actual expenditures for ICT.
• Setting up the computer prior to the new staff start date and any related moves.
• Handling the relocation of computer equipment because of office or personnel changes.
• Setting up new user accounts and email accounts.
• Troubleshooting system issues such as repairing user accounts and email accounts.
• Conducting preventive maintenance on ICT equipment.
• Receiving and responding to internal customer support requests via the ICT Service desk, ICT Hotline, emails and walk-in support.;
• Installation, configuration and ongoing usability tuning of desktop computers, peripherals equipment and software within established standards and guidelines;
• Troubleshooting and resolution of technical problems with operating systems;
• Installation and upgrades of Anti-virus, anti-malware and anti-spam as well as support;
• Preventive maintenance on hardware equipment and record keeping.
• Update and keep record of Incidents log and escalate to the relevant ICT staff and;
• Coordinates repairs of hardware with external service providers;
• Develop training materials to be used for training and orientation of staff on use of hardware, operating system and company telephones.

For Appointment To This Grade, One MUST Have: 

• A Bachelor’s degree or higher in Computer Science, Information Technology, Telecommunication engineering, or a related field from an accredited and recognized University.
• Excellent communication and presentation skills
• Problem solving skills
• Excellent interpersonal skills
• Computer literate in MS Office and other office applications
• Excellent interpersonal skills with the ability to dissimilate information in a simple clear manner
• Ability to multitask and prioritise to meet deadlines