ICT Officer - Infrastructure at Nairobi Hospital

REF: TNH/HRD/CTI/10/21

Reporting to Head of ICTthe successful candidate will be responsible for designing, remodelling, expansion, and relocation of ICT infrastructure projects from concept to completion in order to create an efficient and aesthetic workplace.

ROLES AND RESPONSIBILITIES 

1. Ensure optimal performance of all infrastructure and communication equipment to ensure optimal operation across the Hospital.
2. Conduct research and make recommendations on new hardware (Printers, Desktops, laptops,and associated peripherals), network products, services, protocols, and standards. Provide reports to Management, with recommendations and plans for correcting any hardware challenges.Ensure effectiveness of workstations, including e-mail, print, and their OS and software. 
3. Responsible for Microsoft licensing.
4. Handle user hardware requests, ensuring fulfilment of the same as per internal SLA.
5. Manage security solutions, i.e., anti-virus solutions, and intrusion prevention systems, among others. Perform periodic reviews of ICT endpoint security controls.
6. Verify user needs and coordinate procurement process for ICT and related network. Ensure effective management of IT assets and related documentation.
7. Manage windows domain administration including on premise and cloud-based mailboxes. 
8. Construct, install, and test customized configurations based on various platforms and operating systems
9. Plan and coordinate installation of hardware and software across the organization’s network.
10. Enforce compliance and regulation by ensuring all vendors and meet their specific standards.
11. Monitor ICT Infrastructure to ensure availability and reliability to support business operations. Establish SLA with end users and provide them with support and training in LAN admin and usage.
12. Test server performance and provide performance statistics and reports.
13. Maintain up-to-date knowledge of hardware and equipment contracts and supervise contractbased engagements.
14. Any other responsibilities that may be assigned to the job holder by the supervisor from time to time.

EDUCATION AND EXPERIENCE 

1. Bachelor’s degree in Information Technology, Computer Science, Computer Information 
2. System, Software Engineering or any other equivalent field.
3. Professional ICT qualifications such as ITIL, CCNA, MCSE or Virtualization (VMware) will be an added advantage.
4. Minimum of 3 years’ experience in IT Infrastructure environment

CORE COMPETENCIES

1. Excellent Knowledge of current protocols and standards including active directory, Group 
2. Policies, MS Exchange, Core Switching and Routing, SAN Virtualization
3. Hands-on hardware troubleshooting experience.
4. Good understanding of perimeter and endpoint security management and email security.
5. Leadership and organizational skills
6. Excellent analytical and problem-solving skills.
7. Good communication skills.
8. Attention to detail
9. Planning and organizing skills
10. Communication skills 
11. Team working skills
12. Accountability 
13. Integrity
14. Confidentiality