ICT Officer at Kenchic Limited

The ICT Officer will be responsible for supporting ICT-led business transformation initiatives across the Group. This role will bridge the gap between ICT and business units, ensuring seamless implementation, adoption and optimization of Microsoft Dynamics platforms, business analytics tools, and innovation projects. This role will also provide ICTO support, driving structured execution of ICT and innovation projects.

Job responsibilities.

• Project Coordination & Execution
• Support rollout of key projects including Business Central, CRM and custom business tools. Work closely with innovation hubs and regional ICT leads to ensure alignment.
• Maintain project timelines, deliverables, and post-implementation reviews.
• Business Systems Optimization
• Analyze and streamline business processes through Microsoft Dynamics (ERP & CRM).
• Collaborate with functional departments to resolve data or configuration gaps. ✓Document workflows and provide user training/support during change processes.
• Innovation & Digital Transformation
• Assist in piloting Al, automation and CRM/ERP integrations with business functions. ✔Participate in concept testing for digital tools e.g. Farmers App, CRM field modules. ✔Help operationalize proof of concept projects and innovations from the Group ICT office.
• Analytics & Reporting
• Develop dashboards and reports using Power BI or equivalent tools.
• Support data warehouse development and interim data integration structures. Enable insights-driven decision-making by aligning reporting with KPIs.

Candidate's profile

• Bachelor's degree in IT, Computer Science, Business Information Systems, or related field.
• 5+ years' experience in implementing network infrastructure & supporting Microsoft Dynamics 365 (ERP and CRM).
• Proficiency in Microsoft Dynamics ERP, CRM, Power BI, Data Analytics and general business analytics tools.
• Demonstrated success in coordinating cross-functional projects, piloting innovations, and managing system rollouts.
• Experience working in a regional or multi-country environment, with strong stakeholder management skills.
• Exposure to or interest in Al, automation, and emerging tech tools in business
• transformation is a trong advantage.

Competencies and Skills Required

• Strong analytical and problem-solving skills, with the ability to turn business needs into tech solutions.
• Excellent communication, documentation, and stakeholder engagement skills across technical and non-technical teams.
• Project coordination expertise, including timeline management, reporting, and post-implementation reviews.
• Team-oriented with cross-functional collaboration skills, especially in multi-country or regional setups.
• Self-driven and organized, capable of managing multiple priorities in a fast-paced, transformative environment.