ICT Officer at Madison Group Limited

Job Summary

We are seeking a highly skilled ICT Officer to manage and maintain our core applications, ensuring their availability and optimal performance. The ICT Officer will also serve as a key liaison for ongoing ICT initiatives, collaborating closely with the Group ICT Office, the ICT Vendors and the Company departments to ensure timely project delivery. Additionally, the ICT Officer will provide general ICT support to all staff members of the Company.

Key Responsibilities

Application Management:

• Oversee and manage the core system applications at the Company 
• Ensure the availability, performance, and security of all core applications.
• Work with the Group ICT office and Vendors to resolve any application-related issues promptly.

Project Coordination:

• Act as the liaison for current ICT projects, ensuring clear communication and coordination between the Group ICT office, Company departments, and external vendors.
• Assist in the planning, execution, and monitoring of ICT projects and initiatives to ensure timely and successful delivery.
• Provide technical expertise and support during project implementation.

User Support:

• Provide general ICT support to Company staff for any technical issues or needs.
• Troubleshoot and resolve hardware, software, and network-related problems.
• Conduct training sessions and create user documentation to help staff effectively use ICT resources.

Qualifications, Skills and Competencies

• Bachelor’s degree in Computer Science, Information Technology or a related field.
• At least 3 year’s working experience in a busy IT environment.
• Proficiency in managing core enterprise applications such as Innova, Sage, Client Self Service Portals, Customer Relations Management System, Telephone Services, and Payroll Systems.
• Experience with project management and working with cross-functional teams.
• Strong problem-solving skills and the ability to work under pressure.
• Excellent communication and interpersonal skills.
• Certifications such as ITIL or relevant technical certifications.