ICT Officer at Mirema School

• We are a Christian School seeking a qualified ICT Officer to implement ICT policies and standards, manage network and infrastructure systems, maintain school databases, and provide technical support for servers, applications, and related systems.

Responsibilities

• LMS and academic management - Execute daily Mzizi tasks for exams, attendance, and student records.
• Troubleshoot system issues and escalate unresolved technical problems to the HOD ICT Support.
• Access and security - Manage user accounts following the principle of least privilege and maintain activity logs.
• Monitor systems for alerts and conduct regular security scans to ensure data protection.
• Technical and parent support - Resolve tier 1 hardware and software queries for staff and learners.
• Provide remote assistance to parents after verifying identities to ensure secure portal and app access.
• Infrastructure and network - Perform daily checks on network uptime and security logs while applying firewall updates.
• Repair hardware and escalate bandwidth concerns when utilization exceeds 70 percent.
• Asset and lifecycle management - Maintain an updated ICT asset register through tagging and regular physical audits.
• Test software patches in staging and monitor service provider performance against SLAS.
• Financial and resource control - Track departmental expenses against the budget and report any variances.
• Optimize resource usage and recommend measures to reduce ICT-related costs.
• Reporting and compliance - Submit daily, weekly, and monthly reports on inventory, incidents, and system utilization.

Requirements

• Bachelor's Degree in Information Technology/Computer Science/Computer Engineering/ Business IT/Software Engineering/ICT project management.
• 3 years relevant experience.
• Membership with the computer society of kenya.
• Valid certificate of good conduct.