ICT Officer at Centre for Health Solutions - Kenya (CHS)

Ref: CHS/HR/STP/ICTO/01/2023

Overall Job Function

Reporting to the ERP Finance Analyst, the ICT Officer will ensure overall ICT Support for CHS offices and supported sites on all ICT functions ensuring smooth, problem-free and well-documented systems to ensure the goals of the CHS Strategic plan are met.

Key Responsibilities

• Ensuring applications support, including hardware/software Installations.
• Receiving and logging requests for support from users and responding to the requests in a logical and prioritized manner.
• Assisting in resolving problems (e.g. poor performance) and faults (e.g. system failure) occurring in the operation of hardware and software.
• Ensuring all work is carried out and documented in accordance with required standards, methods and procedures.
• Liaising with Finance, Admin and Program departments to ensure integrated internal controls and full, auditable support documentation
• Providing guidance and advice to staff on policy issues related to ICT equipment safety and maintaining confidentiality, and observing data protection guidelines of the organization
• Monitoring the progress of requests for support and ensuring users and other interested parties are kept informed.
• Carrying out any other reasonable duties within the overall function commensurate with the level of responsibilities of the position.
• Carrying out general maintenance to hardware regarding cleaning and ensuring smooth functionality.
• Ability to train other staff in ICT function to empower staff to handle basic support matters.
• Assets management support and distribution accountability.
• Server support functions and minor AD functionality.
• Any other related duties assigned by your supervisor

Person Specifications

• A minimum of a degree in Information Technology
• Proficiency in the use of ICT, particularly in the development of web‐based solutions, maintenance of websites and working with databases.
• At least three years of experience in a similar role.
• Excellent use of MS Office packages and office automation solutions
• Good organization, interpersonal, negotiation, and high level of computer skills, including excellent knowledge of Microsoft Office applications and ERP systems.