ICT Support Analyst at Usernameâ„¢

Principle Duties and Responsibilities

1. Software Development and Support.
2. Web systems / Website Development and Support.
3. Translate documented business requirements into a technical solution design for implementation.
4. Network Support - LAN and WAN
5. Help desk support
6. System Administration
7. Desktop Software and Hardware support
8. Systems and application software support
9. Server and client operating systems support
10. Data and voice communication support
11. Networking and ICT security
12. Output and print management. 

Desired Skills and Qualifications

• Degree in Science/computer science/Engineering/Business related degree from reputable education institution.
• 3+ technical background in software development inclusive of databases, applications, Infrastructure, cloud development, 1+ years of experience in networks and ICT Support.
• Proven track record in designing and implementing large scale, complex projects delivering IT/Telco customer solutions; demonstrable leadership skills and organizational experience
• A “hands-on software developer” capable of sharing software development experience with the rest of the team, which in turn, helps them better understand how softwares are developed end to end.
• IT Networks qualification an added advantage.
• Experience working on own initiative, with minimum supervision and within a team
• Self Driven and Proactive.
• Ability to drive initiatives without any formal authority in an ambiguous environment
• Excellent analytical and problem solving skills 

Username Values: Key Performance Drivers

Trust

We continue to develop long-standing relationships through trust with our clients and build cooperative relationships with our competitors. We will never compromise our ethics, reputation, or values to get results.

Professionalism

We make it our culture to do business by applying the best industry practices and enhance integrity in all our transactions. We use our skills, relationships, and ethics to better our communities.

Innovation

We continuously look for ways of making life easier for our customers, employees, suppliers and investors by applying the most effective approaches to challenges in the Industry. Our products are always well researched and deliberately affordable. We are always looking for ways to positively change the real estate industry in Kenya and the region.

Customer Service

We strive to put our customers first by giving first-class customer experience, communicate often, and continually improve our services through training, technology and customer feedback.

Relationships

We achieve results through building relationships with customers, local business leaders, competitors, and community leaders.