ICT Support Assistant at Qona Sacco

Key Responsibilities

ICT Operations and User Support

• Install, configure, and maintain computer hardware, software, operating systems, networks, printers, and scanners.
• Monitor and maintain computer systems, networks, and related infrastructure.
• Respond promptly and effectively to service requests and technical issues.
• Provide technical support to staff both remotely and in person.
• Create and manage user accounts and access rights.
• Troubleshoot, repair, and replace ICT equipment as required.
• Test and evaluate new technologies and solutions to improve operational efficiency.

ICT Service Enhancement

• Support the training of staff on ICT systems and applications.
• Uphold and continuously enhance information security practices and controls.
• Develop and implement ICT communication and awareness initiatives as required.

Customer Service

• Ensure efficient flow of information to and from members and other stakeholders.
• Respond to routine member inquiries through phone calls and emails.
• Direct member and stakeholder queries to relevant officers and ensure timely feedback.
• Promote and uphold the Sacco's core values of Authenticity, Disruption, Presence, and Progression.

Qualifications and Experience

• Bachelor's degree in Information Technology, Computer Science, Information and Communication Technology, or a related field.
• Minimum of two (2) years' relevant work experience in ICT support or systems administration.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and interpersonal skills.
• Knowledge of information security best practices will be an added advantage.