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  • Posted: Jul 5, 2022
    Deadline: Not specified
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    The Aga Khan Academies are an agency of the Aga Khan Development Network (AKDN). The AKDN is a group of development agencies with mandates that include the environment, health, education, architecture, culture, microfinance, rural development, disaster reduction, the promotion of private-sector enterprise and the revitalisation of historic cities. AKDN agencies conduct their programmes without regard to faith, origin or gender.
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    ICT Support Associate

    Role Summary

    The role of the ICT Support Associate is to offer Leve-1 ICT support and to assist with the implementation and maintenance of ICT infrastructure at the school.

    Key Responsibilities

    • Logging and resolution of ICT requests and escalating in a timely manner
    • Assist in the implementation and support of all ICT initiatives and information systems
    • Assist in the implementation of ICT policies and design of Standard Operation Procedures
    • Ensure timely installation, configuration, and maintenance of ICT hardware, software, and network equipment
    • Assist in the implementation of information security-related best practices for all ICT services available at AKES units in Kenya
    • Assist schools in identifying and quantifying ICT needs with guidance from central office IT
    • Maintain updated inventory records for ICT hardware, software, and network equipment within the cluster
    • Ensure regular updates to operating systems, anti-malware solutions, and other systems for all computers
    • Ensure preventive maintenance and service of ICT equipment on a quarterly basis
    • Ensure timely troubleshooting and repair of faulty ICT equipment; liaise with respective departments and external service providers for resolution of technical issues
    • Provide technical training to the users of ICT services as and when required

    Qualifications and Experience

    • Diploma in ICT, relevant Degree in IT an added advantage
    • Relevant ICT Certifications are also an added advantage
    • Working knowledge of IT-based educational management programs and software
    • Certificate of Good Conduct
    • 2 years of experience in an ICT environment preferably in a learning institution.

    Closing:15 July 2022

    Method of Application

    Interested and qualified? Go to Aga Khan Academy on krb-xjobs.brassring.com to apply

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