ICT Support Associate at Aga Khan Academy

Role Summary

The role of the ICT Support Associate is to offer Leve-1 ICT support and to assist with the implementation and maintenance of ICT infrastructure at the school.

Key Responsibilities

• Logging and resolution of ICT requests and escalating in a timely manner
• Assist in the implementation and support of all ICT initiatives and information systems
• Assist in the implementation of ICT policies and design of Standard Operation Procedures
• Ensure timely installation, configuration, and maintenance of ICT hardware, software, and network equipment
• Assist in the implementation of information security-related best practices for all ICT services available at AKES units in Kenya
• Assist schools in identifying and quantifying ICT needs with guidance from central office IT
• Maintain updated inventory records for ICT hardware, software, and network equipment within the cluster
• Ensure regular updates to operating systems, anti-malware solutions, and other systems for all computers
• Ensure preventive maintenance and service of ICT equipment on a quarterly basis
• Ensure timely troubleshooting and repair of faulty ICT equipment; liaise with respective departments and external service providers for resolution of technical issues
• Provide technical training to the users of ICT services as and when required

Qualifications and Experience

• Diploma in ICT, relevant Degree in IT an added advantage
• Relevant ICT Certifications are also an added advantage
• Working knowledge of IT-based educational management programs and software
• Certificate of Good Conduct
• 2 years of experience in an ICT environment preferably in a learning institution.

Closing:15 July 2022