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Aga Khan University Hospitals in Karachi, Pakistan and Nairobi, Kenya are private, not-for-profit institutions providing high quality health care. The Main Hospitals serve as the principal sites for clinical training for the University's Medical Colleges and Schools of Nursing and Midwifery in Pakistan and East Africa. Our Vision of Aga Khan University Ho...
Job Purpose:
The successful candidate will ensure that the end user calls are attended to in a timely manner, efficiently resolved and/or escalated and closed. The incumbent will be expected to provide helpdesk services, ensure calls are received, logged, assigned/actioned, follow up on the same and where necessary provide timely and reliable support on phone, remotely or in person on wide range of user problems. Escalate calls promptly and ensure timely generation of monthly or periodic Helpdesk operations service reports, as may be required by management for Decision Support.
Responsibilities:
Qualifications and Skill required:
Closing Date: 12/03/2023
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