Job Openings at Aga Khan University Hospital

Job Purpose:

The successful candidate will ensure that the end user calls are attended to in a timely manner, efficiently resolved and/or escalated and closed.  The incumbent will be expected to provide helpdesk services, ensure calls are received, logged, assigned/actioned, follow up on the same and where necessary provide timely and reliable support on phone, remotely or in person on wide range of user problems. Escalate calls promptly and ensure timely generation of monthly or periodic Helpdesk operations service reports, as may be required by management for Decision Support.

Responsibilities:

• Offer student/classroom support for online and physical classrooms to ensure all the university programs and lectures run seamlessly.  
• To learn and understand all the systems, hardware, and networks that AKU ICT support uses within the institution to be able to offer necessary support to end users 
• Carry out/ coordinate routine Computer maintenance to make sure all ICT equipment are working properly to ensure good service delivery.
• Installation of HIMS software on end user PCs, making sure that end user PCS are pointing to the right server for Auto updating and performing routine manual updates on the local PCs as case may be.
• Problem analysis by coordinating with other support Engineers to come up with proper usual and unusual problems analysis and come up with proper resolutions
• Actively participate in Audio Visual support services to ensure continuity of service
• Ensuring that Hardware for end users is properly distributed, upgraded as case may be, to users in readiness for the Implementation of HIMS, and give a complete inventory Documentation to the Helpdesk Officers for filling and Updating
• Proper equipment labeling and tracking:  Ensuring that the Support Teams’ premises is neat, and all equipment well labeled and status of why the equipment is held in the office updated on the Helpdesk and communicated to the support team Leader 

Qualifications and Skill required:

• Bachelor’s degree in information technology/ Diploma in Information Technology or the equivalent
• KCSE with a minimum of Grade of C
• Experience in ICT Support for a period of 6 months to 1 year 
• MCSE or any related certifications, N+, A+, will be an added advantage
• Excellent interpersonal/ communication skills – both verbal and written as well as good telephone handling skills
• Ability to manage time and prioritize tasks
• Excellent organization skills
• Attention to details and good problem-solving skills
• Must be able to maintain strict confidentiality of information.
• Excellent team player and competent to work independently.  
• Capacity to manage several tasks and requests simultaneously
• Has initiative and is proactive 

Closing Date: 12/03/2023

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Job Purpose:

Maintain the reception area by providing front office administrative services and customer care service to patients, AKU staff and the public by receiving and addressing inquiries in a professional and polished manner, while accounting for all daily financial transactions processed at the front desk/patient reception.

Responsibilities:

• Provide outstanding customer services to patients, public and AKU staff and ensure inquiries and complaints to the department are addressed expeditiously.
• Consistently provide full coverage at all times at the front desk by clocking in and out in the HR time management software.
• Beware of the down time and data protection procedure in the event of a system failure.
• As a cashier, maintain a manual invoice and receipt process in the event of a computer system malfunction and upon resumption of computer system, update data and records in the computer system.
• Admission of patients and collection of IP deposits as per the laid down guidelines.
• Account for and balance all monies collected from patients on a daily basis and deposit the money to main hospital Automated Banking Machine at the end of a work shift.
• Look in the computer system and verify and confirm credit services that are applicable to corporate employees as per the account entitlement details
• Ensure the Pre-Authorizations are duly completed by the Physicians and sent to corporations for approval within 24hours.
• Liaise with patient services supervisor, manager and patient’s insurance company regarding any uncertain approval of such cases.
• Check and verify patient data in the computer system and bill the correct patient for the right services and collect the right amount of payment for the services.
• Verify that all benefits for corporate employees are billed as per existing entitlement guidelines.
• Assist other patient services staff when the need arises in order to foster overall efficiency of the department and deliver timely patient care.
• Answers both internal and external phone calls promptly and respond appropriately. Communicate messages promptly and accurately to concerned persons in order to help in the maintenance of smooth organization of patient care.
• Re-confirm/ update contact numbers of patients. In addition, ensure realistic appointments are booked and rescheduling is done on a timely basis. Rescheduling of appointments by the physicians must be communicated to the patients on time by the staff at the consulting clinics.
• Escalate any difficult/challenges faced in the cause of the operations to the Duty Supervisor/ Manager promptly for assistance.
• Any other duties as may be assigned from time to time.

Qualifications and skills required:

• Diploma in Front Office Administration/ Business Administration or equivalent.
• At least 6 months’ work experience from the hospitality industry
• Excellent Customer Service & people skills
• Ability to multi-task & detail oriented
• Good communication & interpersonal skills
• Attention to detail and good problem-solving skills
• Ability to deal with the public
• Culture sensitive individual
• Good planer & results oriented,
• High integrity. 

Closing Date:15/03/2023

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Job Purpose

The Associate Legal Officer (Academics) will be part of an already existing legal team & will perform the functions of an in-house legal advisor dedicated to legal matters of the University. S/he will assist and report to the General Counsel & Legal Advisor (Academics) in all matters entrusted to the Legal Office of the University, ensuring that these are addressed in an effective, timely & comprehensive manner.

The Associate Legal Officer (Academics) will work in a complex educational and research led institution of higher learning with multiple internal constituencies and departments, including the network of healthcare centres which serve as teaching sites. S/he is responsible for providing advice on legal matters affecting the operations of AKU and associated entities; preparing and finalizing key legal documents; ensuring statutory compliance for the entities operations, representing AKU in required instances and generally supporting management team to achieve overall institutional goals under the guidance and instructions of the General Counsel & Legal Officer (Academics).

Key Responsibilities

• Review and finalization of key legal documents including research grants, procurement contracts, commercial leases and licenses, commercial contracts and correspondence and providing advice thereon
• Providing advice and responding to queries of a legal nature on operations of AKU and associated entities by: Preparing advisory legal opinions and recommendations on queries raised; Researching on pertinent legal issues, applicable law, regulations and precedents as well as comparison of industry standards and benchmarks on issues; Informing the General Counsel & Legal Advisor on status of any legal matters arising in the entity operations & preparation of monthly or other periodic status reports  
• Facilitating compliance of entity and all associated entities with statutory requirements on registration, licensing, insurance and maintaining appropriate registers and data base
•  Assisting/ Supervision & handling of litigation related to entity operations including receipt of court summons, orders or other process and rerouting to Legal Advisor or panel advocates as appropriate.
• Liaising with external stakeholders where applicable including regulatory authorities on applicable matters
• Building & maintaining relevant communication and networks as necessary with external stakeholders 

 Qualifications and skills Required

• Bachelor of Laws Degree (LLB)
• Advocate of The High Court of Kenya of not less than three (3) years standing with valid Practicing Certificate
• Minimum of three (3) years’ progressive experience preferably in a corporate or institutional setting
• Familiarity with general laws including company law, contract law, labor laws, construction laws in addition to higher education laws (these include those of neighbouring countries such as Tanzania & Uganda)
• Capacity for lateral thinking, Strategic thinking, and planning
• Professionalism: in-depth theoretical and practical knowledge and broad-based experience in applying legal expertise to objectively analyzing a diverse range of complex legal issues/problems and in developing innovative and creative solutions
• Integrity: high degree of professional ethics and integrity
• Judgment/decision-making: independent judgment and discretion in handling sensitive legal issues including ability to act quickly to address a crisis drawing on appropriate resources
• Communication: excellent interpersonal communication skills (spoken written and presentational)
• Teamwork: ability to establish and maintain effective working relations with people of different cultural/national backgrounds with respect for diversity
• Highly developed negotiation skills & ability to persuade and influence others to reach agreement

Closing Date:19/03/2023

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Responsibilities

• Participate in ward/casualty work-clerkship, patient education, writing of discharge summaries
• Review and examine patients consistently by performing such duties as taking case histories, conducting physical examinations, and ordering diagnostic laboratory and radiology studies
• Participate in general and specialist clinics
• Initiate discussions with patient and care givers to enable better diagnostic and therapeutic medical care and services
• Assist in the examination and observation of emergency cases by performing such duties as taking case histories, conducting physical examinations, and ordering diagnostic laboratory and radiology studies.
• Attend to critical patients in a timely manner
• When necessary, carry out privileged and potentially life-saving emergency surgical and medical procedures.
• Educate patients on wellness, prevention and early detection
• Provide materials, resources and referrals to patients, family members/care givers
• Educate patients on informed consent, choice of attending physician and right to seek second opinion
• Initiate timely discussions with relevant consultants/departments to arrive at the best treatment plan for specialized cases
• Participate in establishing various planning parameters for addressing referral cases received at AKUH, N
• Engage nursing and ward staff in ensuring that all treating equipment is functional and available for patient care/treatment
• Participate in discussions with relevant members of the clinical care team to enable better integration of patient care activities
• Work closely with members of the clinical care team to reduce errors and waste, improve skillfulness and resource utilization
• Initiate discussions with consultants and colleagues to enable integration of clinical research activities, shared knowledge, institutional quality improvement and patient wellness activities

Requirements

• Bachelor of Medicine and Bachelor of Surgery (M.B.Ch.B)
• Registration by the Kenya Medical Practitioners and Dentist Board
• Certificate in Advanced Cardiac Life Support (ACLS)
• Certificate in Advanced Trauma Life Support (ATLS)
• Demonstrates competency and dexterity with all equipment utilized in the hospital environment
• Excellent communication skills
• A good team player
• Ability to continuously develop professionally
• Demonstrates respect for diversity and is cultural sensitive and applies ethical principles appropriately
• Seeks and accepts advice and adheres to deadlines
• Punctual and respects commitments made
• A clinician with a demonstrated constructive management of medical errors
• Clinician traits of patience, compassion, responsibility, honesty, respect for others, self-awareness, logical thinking and intellectual curiosity

Closing Date:17/03/2023

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Applications are invited from qualified candidates for the above position based in Nairobi Kenya. The position holder will report to the Manager, OR/Theatre department.

Responsibilities:

• Performs duties to support cardiopulmonary bypass; maintains and demonstrates competency in the performance of all responsibilities.
• Appropriate choice and use of disposable and heart-lung machine equipment and safety devices for the performance of CPB.
• Appropriate maintenance, according to hospital practice guidelines, of the patient's physiological parameters/variables during CPB.
• Prepares for surgery by assembling extracorporeal circuit, including connecting tubing, oxygenators, pumps and filters. Primes and de-bubbles circuit.
• Prepares, administers and monitors flow of prescribed solutions and medications including circuit prime, cardioplegia, and blood products used during procedures requiring extracorporeal support.
• Develops perfusion care plan and calculates appropriate perfusion formulae to be communicated during preoperative briefing.
• Manages extracorporeal circuits to achieve conditions ordered by surgeon, including CPB, deep hypothermic circulatory arrest (DHCA), coronary perfusion, veno-venous bypass, or partial bypass.
• Maintains supply of blood in system and makes any adjustments needed to achieve conditions specified by surgeon or anesthesiologist, such as changes in blood temperature, oxygen/carbon dioxide ratio in blood, or patients’ electrolytes.
• Receives and interprets blood gas values and assesses adequacy of perfusion. Adjusts and monitors heart-lung machine settings according to clinical practice guidelines for CPB.
• Monitors and maintains anticoagulation according to clinical practice guidelines for CPB.
• Disassembles extracorporeal circuits and mechanical components of the heart/lung machine and cleans all non-disposable items and disposes of contaminated materials.
• Records, updates and maintains permanent records of all cardiovascular bypass procedures.
• Participates in emergency operation of intra-aortic balloon pump during cardiac procedures.
• Prepares and manages extracorporeal support for complex vascular surgery, including descending aortic aneurysm repair.
• Prepares and manages blood conservation systems.
• Prepares and manages extracorporeal membrane oxygenation circuits for veno-arterial and veno-venous support.
• Maintains a working knowledge of appropriate equipment and strategies utilized for complex cardiothoracic and vascular surgery
• Prepares and manages para-corporeal ventricular assist devices for patients requiring temporary ventricular support.

  Requirements:

• Diploma from a Medical training College (basic) 
• Certificate/Diploma in Perfusion Technology (Sub-speciality)
• Certificate in Basic Life Support (BLS)
• (Two) 2 years on the job perfusion training experience in a university teaching hospital.
• Certificates in: Cardiopulmonary resuscitation, Intra-aortic balloon pump, Biomedical pump, Auto transfusion 
• Demonstrates expert knowledge in normal heart function and the various diseases that afflict the heart

Closing Date:17/03/2023