ICT Support Specialist at Aga Khan Education Service, Kenya (AKESK)

 Job Description/Requirements

The position

• Provide first level of technical support to the users of all ICT services including information systems) available at AKES offices and schools.
• Assist in the implementation and support of all ICT initiatives and information systems.
• Assist in the implementation of ICT policies and Standard Operation Procedures.
• Ensure timely installation, configuration and maintenance of ICT hardware, software and network equipment, while maintaining proper documentations on all configurations, design, faults/incidents and responses.
• Assist in the implementation of information security related best practices for all ICT services available at AKES units in Kenya;
• Assist schools in identifying and quantifying ICT needs with guidance from central office IT;
• Maintain updated inventory record for ICT hardware, software and network equipment within cluster;
• Ensure regular updates to operating systems, anti-malware solutions and other systems for all computers;
• Provide technical training to the users of ICT services as and when required;
• Assist ICT function at central office in extending support to ICT staff members at all AKES schools in Kenya, as and when needed.

The requirements

• Preferably a bachelor’s degree in IT, Computer Science or related field from a reputable institution.
• A minimum of 2 years’ relevant work experience preferably in school environment.
• Strong and demonstrable IT skills in Hardware, networking, cloud computing.
• Relevant IT certifications would be an added advantage