ICT Technician III at Karuri Water & Sanitation

REF: KAWSCO/RCT/ICT
KEY RESPONSIBLITIES

• Provide timely technical support, troubleshoot issues, train users, document system procedures, and improve data flow and system reliability.
• Ensure that all end users receive prompt and satisfactory IT support services.
• Maintain, upgrade, and administer antivirus software to safeguard the organization’s network from viruses and other threats.
• Implement programs and policies to ensure the integrity and security of ICT systems.
• Design and implement efficient preventive maintenance schedules for servers and personal computer equipment.
• Maintain an up-to-date inventory of personal computer equipment, ensuring all hardware is accounted for.
• Research and recommend new IT solutions, upgrades, and developments to improve desktop support and system functionality.
• Prepare technical specifications and participate in evaluations for the procurement of software and hardware equipment.
• Undertake daily backup operations, perform routine system audits, and evaluate and modify systems performance to ensure data integrity and reliability.

MINIMUM QUALIFICATIONS:

• Certificate in Information Technology (IT), Computer Science, or a related ICT qualification from a recognized institution.
• Professional Certifications in Design, Software System Architecture,
• Programming, Networking, or other related ICT fields are an added advantage