ICT Technician at KCA University (KCAU)

JOB OBJECTIVE

The job holder will be responsible for providing first-level ICT support to the students and staff.

DUTIES AND RESPONSIBILITIES:

• Ensure lab accessibility by lecturers and students;
• Undertake regular proactive maintenance of computers and other accessories;
• Maintain a daily log-in-log-out register of who uses the lab;
• Install and maintain an up-to-date software in the labs;
• Implement any changes as may be advised by the Head of section;
• Implement and maintain network and Internet connection.

QUALIFICATIONS AND EXPERIENCE

• The applicant should be a current member of the staff of KCA University.
• Diploma in Computer Science or Information Communication Technology or its equivalent;
• Should have at least one (2) year experience as a Computer Lab Technician;

OTHER SKILLS AND COMPETENCIES

• Communication Skills – Ability to Communicate Effectively to help all end-users fix their issues and feel satisfied with the experience.
• Problem-solving Skills – Excellent analytical skills and the ability to troubleshoot and resolve hardware and software problems.
• Interpersonal Skills – Work with other professionals to develop and implement IT support strategies.
• Ability to work under minimum supervision
• Understanding of TCP/IP protocols and LAN/WAN configuration.