ICT Technician at Shamberere Technical Training Institute

Responsibilities

• Coordinate and prioritize advanced ICT support service and advice as required across the
• Configure and test ICT equipment and networks, including hardware, peripherals, and software and ensure efficient performance and appropriate default
• Monitor performance of and to diagnose and resolve most network infrastructure, software and hardware faults, and perform a range of maintenance repairs and
• Work with the ICT department in the delivery of projects and support as required including ICT security and efficient use of resources including purchase of appropriate
• Advise on, co-ordinate, and monitor Health and Safety and audit checks including electrical testing, warranties, licenses and risk
• Support and develop the system recovery processes to minimize the risk and impact of a serious disaster and threats to continuity (including co-ordination of appropriate backup regime and virus protection.
• Assist in strategic business and financial planning to ensure ICT service meets the Institute’s strategic vision
• Perform maintenance of servers and ICT equipment to minimize breakdowns and interruptions to
• Monitor internet connectivity for the entire Institute and report and liaise with providers to ensure there is at least 98% uptime internet
• Create user manuals for new applications introduced to educate the user on how to use them

Qualifications

• Certificate in Information & Communication Technology/Information Technology
• Minimum of one (1) year of relevant work experience
• Be 25 years of age and above