ICT at World Health Organization

DESCRIPTION OF DUTIES

Under the supervision of the Operations Officer, theInformation Technology Officer is responsible for the following duties:

• Manages and oversees information technology infrastructure services and projectmanagement of IT projects in the country office.
• Supervise and manage daily activities of the information technology team, ensuring service requests are attended to.
• In coordination with UNON responsible for the installation, maintenance,configuration, administration, and reliable operation of the LAN/WAN network infrastructure in compliance with WHO standards.
• Responsible for the maintenance, configuration, administration, and reliable operation of managedworkstation environment, datacentre server farm, and data storage areas withinthe country.
• Manage, support, and maintain collaborative tools,such as SharePoint and other online video conferencing platforms
• Implement and ensureappropriate processes for data protection, backup, disaster recovery, and failoverprocedures are in place.
• Monitor server and communications infrastructure performance,including VSAT, Internet links and services and telephony systems.
• Responsible for security/cybersecurity processesand procedures and ensure prompt remediation of discovered threats and vulnerabilities.
• Responsible for capacity and transition planning, and overall infrastructureperformance.
• Develop and maintain appropriate documentation andpolicies related to end-user support and the infrastructure.
• Provide internaltraining/support to staff on the use of computer hardware, software and ITrelated services/tools.
• Contribute to the preparations of budgets, workprograms, and spending plans related to information and communicationstechnology.
• Collaborate with IT colleagues in the WHO RegionalOffice and other country offices as well as WHO HQ for regional and global IT projectsas and when necessary.
• Maintainthe IT assets inventory (hardware, software and licenses).
• Performs other duties as required.

REQUIRED QUALIFICATIONS

Education

• Essential: University degree or equivalent training and/orexperience, in Computer Science, Electrical Engineering or any other relatedfield.
• Desirable: PRINCE2, ITIL, Microsoft and CISCO Certifications willbe an asset.

Experience

• Essential: At least 5 years of experience in the implementation, administration, and maintenance ofworkstations, servers and network infrastructure, end-user support and project management.
• Desirable: Experience in project management as well assolid knowledge of technology trends for effective user and ICT infrastructural support.

Skills

• Strong knowledge in LAN/WANarchitecture, configuration, and administration. Practical knowledge and administration ofMicrosoft Windows server and workstation operating systems, active directory,and associated components, end-point detection and response systems, backupsoftware applications.Practical knowledge and understanding knowledgeof virtualization, Hyper-V, VMWare, or equivalent.Practical knowledge and understanding of CISCOswitches, routers, active devices, and software.Knowledge in implementation and managing IT security/cybersecurity systems and tools. Good analytical and problem-solving skills beintuitive with a high sense of responsibility towards achieving results in atimely manner.Demonstrated ability to write technical documentation and use various project management methodologiesAbility to work wellin a team setting and under pressure.

WHO Competencies

• Teamwork
• Respecting and promoting individual and cultural differences
• Communication
• Producing results
• Moving forward in a changing environment

Use of Language Skills

• Essential: Expert knowledge of English.

Desirable:

Closing Date: Mar 18, 2024