Director Global Operations at Impact Water Global

About the Role:

As Global Operations Director, you will:

• Lead the tactics to expand our services to all public schools in Nigeria, Kenya and Uganda by the end of 2025; including:
• how we approach getting data on schools without Impact Water systems.
• how we determine which systems they need.
• how we fit new installations into operations schedules.
• how we build Ops teams to manage new installations.
• Work closely with global leadership to plan Impact Water 2030 global scale-up (standardization of our business and processes to enable the efficient replication of our model to 10-15 countries, reaching 100m+ student beneficiaries).
• Work closely with Operations department to build a network of well trained and motivated agents, including testing and rolling out full time agents and equipping agents with motorcycles.
• Study product issues and design solutions to fix issues; research and pilot new products.
• Reshape and improve our data model and systems to meet evolving needs of the company.
• Spearhead the design, testing and rollout of new MIS tools and technologies.
• Serve as member of global leadership team, participate in all its activities.
• As Global Operations Director, you will report to the Regional Director and have a full and direct mandate to drive the work forward. You will coordinate closely with the CDs, Operations Directors and other senior country-level managers.

Qualifications & Skills Required:

• Ability to think and work at scale.
• 5+ years’ experience supervising field work in challenging environments.
• Experience in the social enterprise sector in Sub-Saharan Africa is preferred.
• Experience with Salesforce and Taroworks is preferred.
• Strong leadership, analytical and organizational skills.
• Strong interpersonal, cross-cultural, active listening, writing and presentation skills.
• Excellent intellectual credentials combined with strong emotional intelligence skills.
• English proficiency with 100% fluency; additional language skills are welcomed.
• High levels of integrity.