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  • Posted: Jul 5, 2022
    Deadline: Not specified
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    Influx provides Support as a Service for brands and tech companies. This includes an entire operation available on demand: agents, management, training, QA, data, and insights.
    Read more about this company

     

    Account Manager

    Responsibilities

    • Understand the strategic and operational client’s needs, and current workflows and design an implementation plan to address those needs
    • Coordinate with internal teams to hire, train and develop the right people
    • Identifying opportunities for further business & product development, or potential risks that could impede or slow progress of implementation, notify key stakeholders when needed
    • Work with the internal teams to successfully transition the client from the implementation period to the launch, training, post-launch, and adoption period
    • Document completion of key tasks and milestones, detailed notes associated with calls, and other client interactions
    • Play a key role in redesigning, optimizing, and automating the onboarding process

    The Ideal Candidate:

    • Have at least 3+ years of experience in a client-facing role.
    • Superior written and verbal communication skills in English - ability to communicate information & ideas clearly & concisely
    • Have a Bachelor’s degree in Business related field or Project Management
    • Exhibits executive presence and the ability to relate to clients at an executive level
    • Experience building and managing strategic relationships
    • A proven track record of creating and delivering projects on time and any other Project Management skills, like getting things done through their influence
    • Deep understanding of Customer Service operations, measurements, and technologies. Ability to implement CS functions autonomously and suggest improvements to existing infrastructures

    Method of Application

    Interested and qualified? Go to Influx on influx.typeform.com to apply

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