Information Communication Technology Officer I- Network Support at Kabete National Polytechnic

Duties and Responsibilities
Advert No: KNP/GC/ICT/13/11/2026
Duties and responsibilities at this level will entail:

• Resolving network-related user support requests, diagnosing connectivity problems, troubleshooting incidents and escalating complex network issues to the appropriate technical personnel;
• Installing, configuring, administering and maintaining network infrastructure, including routers, switches, wireless access points, network printers and other network devices;
• Monitoring network performance, availability and connectivity, identifying faults and implementing corrective measures to ensure reliable access to Polytechnical ICT services;
• Configuring and maintaining local area networks (LANs), wireless local area networks (WLANs), structured cabling, network ports and related connectivity infrastructure;
• Implementing approved network security measures, including access controls, VLAN segmentation, firewall rules and secure wireless configurations, in accordance with Polytechnical ICT policies;
• Administering network services and protocols, including TCP/IP, IP addressing, subnetting, Dynamic Host Configuration Protocol (DHCP), Domain Name System (DNS) and network authentication services;
• Maintaining network documentation, including network diagrams, IP address registers, device configurations, equipment inventories and records of network incidents and changes;
• Conducting routine network maintenance, configuration backups, firmware updates and connectivity tests, and documenting the results to support network reliability and service continuity;
• Preparing technical specifications for network equipment, connectivity solutions and related ICT infrastructure, and providing technical advice on network installations, upgrades and replacements:
• Guiding user departments on network connectivity, access to Polytechnical ICT resources and the proper use of network facilities, and performing any other related duties as may be assigned.

Requirements for Appointment
For appointment to this position, a candidate must have:

• Have a Bachelor's degree in any of the following disciplines: Computer Science, Information Technology, Information and Communication Technology, Computer Engineering, Telecommunications Engineering, Electrical and Electronic Engineering, Business Information Technology, or any other equivalent ICT- related qualification
• Have a professional certification in computer networking: Cisco Certified Network Associate (CCNA), CompTIA Network+, Huawei HCIA-Datacom, MikroTik Certified Network Associate (MTCNA) or an equivalent certification;
• Demonstrate practical skills in installing, configuring and troubleshooting routers, switches, wireless access points and structured cabling, gained through industrial attachment, internship or practical work;
• Have working knowledge of TCP/IP, IP addressing and subnetting, VLANs, DHCP, DNS and network security, and of Windows Server or Linux server administration; and
• Knowledge of network monitoring tools, IP telephony (VoIP) and IP-based CCTV; and
• Membership of a relevant professional body, such as the Computer Society of Kenya (CSK) or the ICT Society of Kenya (ICTSK).