Junior NOC Engineer at CIC Insurance

About the Role

Reporting to the Service Reliability Manager, the Junior NOC Engineer will be responsible for day-to-day monitoring and first-line operational support of network, infrastructure, and technology services. The role focuses on event monitoring, incident detection, initial troubleshooting, escalation, and ensuring operational procedures are followed.

Key Responsibilities:

• Monitor network, server, application, cloud, and infrastructure alerts using approved monitoring tools.
• Perform first-level troubleshooting and resolution of common incidents.
• Escalate incidents exceeding defined thresholds to the Senior NOC Engineer or relevant support teams.
• Acknowledge, log, categorize, and prioritize incidents according to SLA requirements.
• Monitor WAN, LAN, VPN, internet connectivity, firewalls, and critical applications.
• Execute routine health checks and operational checklists.
• Support implementation of approved changes and perform post-change monitoring.
• Maintain accurate incident records, shift reports, and operational logs.
• Follow documented procedures, runbooks, and recovery guides.
• Assist in disaster recovery and business continuity testing activities.
• Identify recurring alerts and report them to the Senior NOC Engineer for further analysis.
• Support service restoration activities during incidents.
• Escalate potential risks and service-impacting events promptly

Who We’re Looking For

Essential Knowledge/Skills and Experience Required:

• Bachelor’s Degree in Information Technology, Computer Science, Telecommunications, or related field.
• 2-3 years of experience in NOC, Network Operations, Infrastructure Support, or IT Operations.

Key Skills & Competencies

• Network monitoring tools (Grafana, Prometheus, Datadog, Nagios.
• Basic networking concepts: TCP/IP, DNS, DHCP
• Routing & Switching: VPNs, VLANs
• Windows and Linux server administration fundamentals.
• Incident and problem management processes.
• Understanding of cloud environments (Azure or AWS).
• Basic scripting knowledge (PowerShell, Bash, or Python).
• ITSM tools such as ServiceNow or Jira Service Management.