Fresh Jobs at CIC Insurance

About the Role

Reporting to the Service Reliability Manager, the Senior NOC Engineer will be responsible for providing technical leadership within the NOC, ensuring proactive monitoring, rapid incident resolution, operational excellence, and continuous service improvement. The role acts as the primary escalation point for complex infrastructure, network, and platform issues while mentoring junior engineers and supporting major incident management activities.

Key Responsibilities:

• Lead the monitoring and management of network, infrastructure, cloud, and application services.
• Act as the highest technical escalation point within the NOC for unresolved incidents.
• Coordinate and drive major incident resolution activities, including stakeholder communication and service restoration.
• Perform advanced troubleshooting of network, infrastructure, cloud, and system-related issues.
• Analyze trends from alerts, incidents, and performance data to identify root causes and reliability risks.
• Define monitoring thresholds, alert tuning, and observability enhancements.
• Review and approve incident resolution approaches implemented by Junior NOC Engineers.
• Mentor, coach, and provide technical guidance to Junior NOC Engineers.
• Develop and maintain operational procedures, runbooks, and knowledge repositories.
• Participate in capacity planning, performance analysis, and reliability improvement initiatives.
• Support Change Advisory Board (CAB) activities and assess operational risks associated with changes.
• Lead post-incident reviews, problem identification, and corrective action planning.
• Support disaster recovery testing and business continuity exercises.
• Recommend automation opportunities and implement operational efficiencies.

Who We’re Looking For

Essential Knowledge/Skills and Experience Required:

• Bachelor’s Degree in Information Technology, Computer Science, Telecommunications, or related field.
• 5+ years of experience in NOC, Network Operations, Infrastructure Support, or IT Operations.
• Demonstrated experience managing critical incidents and operational teams.

Key Skills & Competencies

• Network monitoring tools (Grafana, Prometheus, Datadog, Nagios)
• Solid networking concepts: TCP/IP,DNS,DHCP
• Routing & Switching: VPNs,VLANs
• Windows and Linux server administration fundamentals.
• Incident and problem management processes.
• Understanding of cloud environments (Azure or AWS).
• Good scripting knowledge (PowerShell, Bash, or Python).
• Solid familiarization with ITSM tools such as ServiceNow or Jira Service Management.

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About the Role

Reporting to the DevOps Manager, the Observability & Automation Engineer will be responsible for designing, implementing, and maintaining enterprise monitoring, observability, and automation solutions that ensure the availability, performance, security, and reliability of Core Systems and Channels within the Technology Reliability Department. The role focuses on proactive incident detection, system visibility, operational efficiency, and automation of repetitive operational tasks.

Key Responsibilities:

Observability & Monitoring

• Design and manage enterprise observability and monitoring platforms.
• Implement infrastructure, application, database, network, log, and digital experience monitoring.
• Develop dashboards, alerts, SLIs, and SLOs for critical services.
• Establish end-to-end transaction monitoring across all channels.
• Improve alert accuracy and reduce false positives and alert fatigue.

Automation & Reliability Engineering

• Identify and automate repetitive operational processes.
• Develop and maintain automation scripts, workflows, and self-healing solutions.
• Automate health checks, incident response, server provisioning, configuration management, compliance reporting, and maintenance tasks.
• Create runbooks and automated operational procedures.
• Experience in handling Incident Management & Operational Excellence

Platform Engineering:

• Manage and optimize observability tools including Dynatrace, Datadog, Splunk, ELK, Prometheus, and Grafana. Integrate monitoring platforms with ITSM tools.

Security & Compliance

• Collaborate with Information Security teams on threat detection and support security monitoring.

Collaboration & Stakeholder Management

• Partner with application, infrastructure, architecture, and support teams.
• Drive observability maturity and reliability best practices across the organization

Who We’re Looking For

Essential Knowledge/Skills and Experience Required:

• Bachelor’s Degree in Information Technology, Computer Science, Engineering, or related field.
• Certifications in SRE/DevOps will be added advantage.
• 3-4 years of experience Site Reliability Engineering, DevOps & Monitoring and Observability.
• Experience with enterprise observability and monitoring platforms.
• Strong skills in Scripting Python/Bash/Ansible etc.
• Experience in Kubernetes/Linux and VMware.
• Deep understanding of API monitoring, Network Monitoring.
• Automation and Operational Excellence
• A proactive approach to spotting problems, areas for improvement, and performance bottlenecks

Key Skills & Competencies

• Automation Design
• Observability and Monitoring
• Reliability Engineering
• Decision Making
• Communication and Executive Reporting
• Continuous Improvement Mindset

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About the Role

Reporting to the Service Reliability Manager, the Junior NOC Engineer will be responsible for day-to-day monitoring and first-line operational support of network, infrastructure, and technology services. The role focuses on event monitoring, incident detection, initial troubleshooting, escalation, and ensuring operational procedures are followed.

Key Responsibilities:

• Monitor network, server, application, cloud, and infrastructure alerts using approved monitoring tools.
• Perform first-level troubleshooting and resolution of common incidents.
• Escalate incidents exceeding defined thresholds to the Senior NOC Engineer or relevant support teams.
• Acknowledge, log, categorize, and prioritize incidents according to SLA requirements.
• Monitor WAN, LAN, VPN, internet connectivity, firewalls, and critical applications.
• Execute routine health checks and operational checklists.
• Support implementation of approved changes and perform post-change monitoring.
• Maintain accurate incident records, shift reports, and operational logs.
• Follow documented procedures, runbooks, and recovery guides.
• Assist in disaster recovery and business continuity testing activities.
• Identify recurring alerts and report them to the Senior NOC Engineer for further analysis.
• Support service restoration activities during incidents.
• Escalate potential risks and service-impacting events promptly

Who We’re Looking For

Essential Knowledge/Skills and Experience Required:

• Bachelor’s Degree in Information Technology, Computer Science, Telecommunications, or related field.
• 2-3 years of experience in NOC, Network Operations, Infrastructure Support, or IT Operations.

Key Skills & Competencies

• Network monitoring tools (Grafana, Prometheus, Datadog, Nagios.
• Basic networking concepts: TCP/IP, DNS, DHCP
• Routing & Switching: VPNs, VLANs
• Windows and Linux server administration fundamentals.
• Incident and problem management processes.
• Understanding of cloud environments (Azure or AWS).
• Basic scripting knowledge (PowerShell, Bash, or Python).
• ITSM tools such as ServiceNow or Jira Service Management.