Information Communication Technology Officer at Kenya Medical Research - KEMRI

Reporting to: Senior Information Communication Technology Officer
Position Summary:

The ICT officer will be the primary user support officer who will maintain the Institute computer networks, provide technical support and ensure the Institute IT systems run smoothly, as s/he will monitor and maintain all computer systems, install and configure hardware and software, and solve technical problems for users.

Job Specification
Duties and responsibilities at this level will entail:

• Develop documentation of computer programs according to instructions and specifications;
• Install and configure computer systems;
• Maintain application systems;
• Provide IT user support and train users on effective and efficient use of ICT facilities;
• Prepare and maintain network documentation and up-to-date equipment maintenance register;
• Install, configure and monitor Local Area Network components;
• Assist users in the Active Directory, e-mail server and user applications;
• Update and maintain the Institute’s website;
• Maintain and update the ICT Inventory
• Troubleshoot, service and repair/fix ICT equipment;
• Performing regular data and application backups.
• Prepare, review and update IT Standard Operating Procedures
• Perform any other tasks as assigned by the supervisor.

Person Specifications Required
For appointment to this grade an officer must have: -

• Bachelor’s Degree in any of the following disciplines: - Information Technology, Computer Science, Computer Engineering or any other relevant and equivalent qualification from a recognized Institution;
• 2 years of working experience;
• CompTIA Certification (A+, N+), Microsoft Certifications or Cisco (CCNA) will be an added advantage;
• Knowledge and experience in IT support or IT Technician role;
• Knowledge of Windows operating systems;
• Practical experience with internet and network security protocols.

Key Skills and Competencies Required

• Analytical skills;
• Interpersonal skills;
• Communication skills;
• Team player.

Terms of Employment:

• One (1) year renewable contract.
• Probation period for the first three (3) months
• Remuneration: Salary is based on the KEMRI salary scale.

How to Apply:
Applicants should submit their application letters, curriculum vitae, 3 testimonials, copies of certificates and daytime telephone contact(s) no later than 11th October 2023 through the following email: Kericho.HR@usamru-k.org