Information Communications Technology (ICT) Officer, USAID HERO at Kenyatta University

ROLE PURPOSE:  

Under the supervision of the Finance and Administration Manager, the ICT Officer will be responsible for providing reliable and secure ICT services in support of the project’s offices in Nairobi, Eldoret and Mombasa.

KEY AREAS OF ACCOUNTABILITY

The main duties of the ICT Officer are:

• Maintain and troubleshoot all computer related issues;
• Integrate and configure computer networking for best performance;
• Troubleshoot and repair of hardware, operating systems and applications;
• Monitor and maintain computer systems and networks;
• Identify security gaps and provide relevant solutions in consultation with the Finance and Administration Manager;
• Test and evaluate all new technology including M&E systems e.g. database systems, websites etc.;
• In collaboration with MEL Unit, develop participatory strategies and tools for monitoring and evaluating the project;
• Conduct electrical safety checks on computer equipment;
• Enhance office IT system through appropriate upgrades and advise Operations Unit on changes or improvements required;
• Help install and support of all ICT hardware and software;

QUALIFICATIONS 

• At least 5 years of experience providing ICT support in a development context;
• Bachelors in information technology or a relevant field required;
• Excellent organizational skills and ability to work in fast-paced environment;
• Ability to prioritize and manage multiple tasks simultaneously;

EXPERIENCE AND SKILLS

• Experience working on USAID or other international donor-funded programs a plus;
• Excellent communication and writing skills.
• Experience in administering Microsoft365 services.
• Ability to quickly learn technologies in order to deliver results.
• Ability to hand over operational procedures and coach/empower junior personnel and peers.
• Ability to analyse problems and react quickly in problematic situations with minimum supervision.

Additional job responsibilities

• The duties and responsibilities as set out above are not exhaustive and the role holder may be required to carry out additional duties within reasonableness of their level of skills and experience.