Information Management and Analysis Officer at Norwegian Refugee Council

Job Description

The Officer will administer IAWG information systems, improve member data quality and participation, and translate validated information into concise regional and cross-border analysis for coordination, preparedness and advocacy under the IAWG Director’s guidance.

Responsibilities

Generic Responsibilities

• Comply with NRC policies, guidance and procedures, including conduct, safeguarding, confidentiality and information security, and with approved IAWG data-governance arrangements.
• Maintain reliable information systems and documented processes for data collection, validation, analysis, visualisation and reporting.
• Apply quality assurance, access controls and responsible data-management practices throughout the information lifecycle.
• Produce timely, accessible analytical products that support agreed organisational priorities and decisions.
• Engage member focal points, provide user support and build their capacity to maintain and interpret shared information.
• Coordinate technical work with relevant partners and host-agency functions, escalating risks and specialist issues as needed.
• Maintain organised datasets, technical documentation and learning resources, and recommend practical improvements. 

Specific responsibilities:

Dashboard administration and technical continuity

• Complete a structured handover with INSO covering the Power BI dashboard, database, access/data-entry portal, source files, data model, refresh arrangements, credentials, dependencies and documentation.
• Coordinate transfer of hosting, licences, administrative rights and control from INSO to IAWG/NRC with NRC IT. Document licence and hosting requirements, recurring costs and support responsibilities for approval; INSO is not expected to provide routine member support or ongoing administration.
• Independently maintain the current Power BI solution, including data preparation, modelling, visualisations, refresh schedules and user access. Diagnose routine issues and escalate specialist problems.
• Maintain technical documentation, version/change records, backups and recovery procedures with NRC IT or the approved provider. Manage authorised access and remove access when users change roles.
• Assess the feasibility and total cost of a future Python- or R-based dashboard, including server hosting, security, support and maintenance. If approved and resourced, contribute to development, testing and migration while maintaining continuity of the existing service.

Member data quality and responsible information management

• Coordinate member submissions, cleaning, validation and updates; maintain data definitions, geographic standards, a focal-point register and an agreed update calendar. Track completeness, verification dates, duplicates and unresolved queries.
• Resolve discrepancies with contributing organisations and retain dated snapshots and correction records. Distinguish operational changes from late submissions and changes in reporting coverage.
• Apply approved administrator and user permissions. Phase 1 users are RDs or IAWG representatives and authorised delegates; organisations edit their own submissions and view the collective internal dashboard in accordance with the dashboard ToRs.
• Protect sensitive operational data through appropriate access, aggregation and disclosure checks. Follow approved sharing, retention, archiving and deletion rules; obtain clearance before external use and escalate suspected unauthorised access.
• Provide onboarding, concise guidance and targeted support to member focal points. Identify participation barriers and escalate persistent submission gaps to the Director.

Regional analysis and learning

• Combine validated member data with credible secondary sources on displacement, access, funding, food security, health and other agreed priorities to identify regional and cross-border implications.
• Produce concise maps, briefs, charts and snapshots for the Director, Steering Committee and working groups, explaining their practical implications and documenting sources, dates, assumptions and limitations.
• Distinguish physical presence from programme coverage, staff headcount, humanitarian needs and available response capacity. 
• Identify members relevant to preparedness or potential resource-sharing discussions and confirm actual capacity and willingness before making recommendations.
• Support agreed surveys, joint analysis and learning with working groups and country NGO forums, minimising duplicate reporting and maintaining a repository of approved products.
• Provide evidence for advocacy and donor engagement under the Director’s guidance and submit products for validation and clearance before wider circulation.
• Undertake other relevant tasks delegated by the line manager within the role’s scope

Qualifications

Generic professional competencies

• Relevant qualifications or equivalent to 4 years professional experience in information management, data analysis, GIS, statistics, or computer science.
• Demonstrated experience independently managing datasets and dashboards and producing analysis that informs operational or strategic decisions.
• Strong hands-on Power BI skills in data preparation, modelling, visualisation, refresh and access management.
• Proficiency in Python and/or R for data processing, analysis and visualisation, including the ability to develop and maintain reproducible, documented code.
• Advanced Excel skills and practical experience with structured data, online collection tools and data-quality workflows.
• Ability to assess multiple sources critically, communicate uncertainty and write concise analysis for non-technical audiences.
• Practical understanding of responsible data management, confidentiality and safe handling of sensitive operational information.
• Strong member engagement, facilitation and follow-up skills, including explaining technical issues clearly and working across organisations without supervisory authority.
• Good written and spoken English.