Information, Technology - IT Officer at Refugee-Led Organization Network of Kenya (RELON-Kenya)

Job Purpose

• The Information Technology Officer is responsible for managing and maintaining RELON-Kenya’s information technology systems, infrastructure, hardware, software, networks and digital platforms to ensure reliable, secure and efficient technology services that support the organisation’s programme and operational objectives.

Job Description

• Manage and maintain RELON-Kenya’s IT infrastructure, including computers, servers, networks, internet connectivity, printers and other ICT equipment.
• Provide timely technical support and troubleshooting to staff on hardware, software, network, email and other IT-related issues.
• Install, configure, maintain and update computer hardware, software, operating systems and other IT applications used by the organisation.
• Manage user accounts, access permissions, passwords and other IT access controls in accordance with organisational policies.
• Monitor and maintain the organisation’s network infrastructure, internet connectivity, wireless systems and other communication systems.
• Implement appropriate data protection, cybersecurity and information security measures to safeguard organisational information and systems.
• Develop and maintain regular data backup and recovery procedures to minimise the risk of data loss and ensure business continuity.
• Maintain an up-to-date inventory and records of all IT equipment, software licences, systems and other technology assets.
• Support the procurement, installation, configuration and maintenance of IT equipment and services in coordination with management and relevant departments.
• Monitor the performance and security of IT systems, identify, and address potential vulnerabilities, system failures and other technology-related risks.
• Provide technical support for virtual meetings, online training, webinars, presentations and other digital programme activities.
• Support staff in the effective use of digital platforms, productivity tools, cloud-based systems and other technology solutions adopted by the Organisation.

Requirements and Qualifications

• Bachelor's degree in Information Technology, Computer Science, Information Systems, ICT or a related field.
• Relevant professional certification in IT, networking, cybersecurity, systems administration or related areas is an added advantage.
• At least three (3) years of relevant professional experience in information technology, ICT support, systems administration or a related field.
• Proven experience in managing organisational IT infrastructure, computer networks, hardware, software and user support.
• Demonstrated knowledge and experience in cybersecurity, data protection, system security, access controls and data backup and recovery.
• Experience in troubleshooting hardware, software, network, connectivity and other technical problems.
• Good knowledge of Microsoft Office applications, cloud-based productivity platforms, email systems and other commonly used organisational software.
• Experience in managing IT assets, software licences, warranties, service providers and technologyrelated procurement.
• Knowledge of data protection principles and applicable legal and regulatory requirements relating to the handling and protection of personal and organisational data