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Kenya Airways, the leading African airline flying to more African destinations than any other carrier, takes pride in being at the forefront of connecting Africa to the world and the World to Africa through its hub Nairobi Jomo Kenyatta International Airport.
Reporting to Manager, End User Computing and Support Services, the ideal candidate will provide the liaison between the customer, IT support team and the Vendor in ensuring timely resolution of incidents and requests as well as escalations as per the defined Incident management process. The role ensures the incidents are resolved as per the SLA. It also participates in problem management. The role also identifies the end user parts requirements through thorough analysis of trends of the incidents and requests raised through Service desk. The role keeps the IT team informed on issues affecting customer.
Principle accountabilities include:
Knowledge, Skills, and Experience
Desired Behavioural Competencies
If you meet the above requirements, please submit your application letter and a detailed curriculum vitae quoting the position in the subject of your email to Recruitment@kenya-airways.com
Only short-listed candidates will be contacted.
Kenya Airways is an equal opportunity employer.
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