Infrastructure Manager at Royal Mabati Factory

Job Purpose

• The Infrastructure Manager owns the company's corporate IT backbone -- network, servers, cloud, endpoints, and collaboration environments -- ensuring every employee and system has secure, reliable, and well-supported access to technology. The role leads the IT infrastructure support team, helpdesk administration, and systems interns to keep operations running smoothly day to day.

Job Description

Infrastructure & Corporate IT

• Manage network, server, and cloud infrastructure to meet enterprise uptime and performance targets.
• Own endpoint management, identity & access provisioning, and collaboration suite administration.
• Plan capacity, patching, and lifecycle refresh for hardware and infrastructure software.

Secure Digital Workspace

• Implement endpoint protection, access governance, and device compliance in line with company security policy.
• Enforce data lifecycle and retention controls on infrastructure under its remit.

Service Desk & Support Operations

• Lead the helpdesk and infrastructure support team to resolve incidents and requests within agreed SLAs.
• Own escalation paths for P1/P2 incidents and drive root-cause analysis to reduce recurrence.
• Mentor and develop systems interns as part of the team's talent pipeline.

Vendor & Cost Management

• Manage infrastructure vendor contracts, licensing, and renewals to optimize total cost of ownership.
• Support the CIO's IT service management function with accurate asset and configuration records.

Qualifications & Experience

• Bachelor's Degree in Computer Science, Information Technology, or related field.
• 3-5+ years managing IT infrastructure, network, or corporate IT operations, including prior team-lead experience.

Key Competencies

• Strong knowledge of networking, cloud platforms, endpoint management, and identity & access management.
• Experience running a helpdesk/service desk function against SLAs.
• Vendor and contract management experience.
• Strong leadership and team development capability.
• Clear communication with both technical staff and business stakeholders.
• Calm, structured decision-making under incident pressure.