Careers at Royal Mabati Factory

Job Purpose

• The Projects Manager drives delivery of the CIO's digital transformation roadmap coordinating enterprise system implementations, upgrades, and cross-functional technology initiatives from initiation through go-live. The role leads project coordinators, project support staff, and systems tech interns.

Job Description

Project & Program Delivery

• Manage the IT project portfolio, including planning, resourcing, budgeting, and risk management for each initiative.
• Coordinate delivery of enterprise system projects (e.g., ERP, CRM, HRIS, MES, e-commerce, fleet) in partnership with business and vendor stakeholders.
• Track milestones, dependencies, and benefits realization against the CIO's digital roadmap.

Change Management & Adoption

• Drive structured change management -- communications, training, and support -- to secure user adoption post go-live.
• Coordinate go-live and hypercare support with the project coordinators and systems tech support team.

Vendor & Stakeholder Coordination

• Coordinate implementation partners and vendors to keep projects aligned to scope, schedule, and cost.
• Provide regular project status, risk, and benefits reporting to the CIO and steering committees.

Team Leadership

• Lead project coordinators/support staff and systems tech support interns across concurrent projects.
• Build project management capability and disciplined delivery practices across the team.

Qualifications & Experience

• Bachelor's degree in computer science, Information Technology, Business, or related field.
• 3-5+ years managing IT or digital transformation projects, ideally with enterprise system implementations (ERP/CRM/MES/eCommerce).

Key Competencies

• Strong planning, budgeting, and stakeholder management skills.
• Experience leading change management for technology rollouts.
• Project management certification (e.g., PMP, PRINCE2, Agile/Scrum) preferred.
• Excellent stakeholder management across business and technical teams.
• Strong organizational discipline across multiple concurrent projects.
• Persuasive communication to drive adoption and manage change resistance.

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Job Purpose

• The IS Security Manager protects the company's data, systems, and physical technology assets from evolving cyber and physical threats. The role runs the security program, oversees systems administration for security platforms, and leads the security analyst and intern team.

Job Description

Cybersecurity, Privacy & Resilience

• Operate a risk-based security program covering identity, network, endpoint, and application layers.
• Enforce Zero Trust principles, continuous monitoring, and periodic disaster-recovery testing.
• Own vulnerability management and coordinate timely closure of critical findings.

Security & Surveillance

• Manage physical security systems -- cameras, access control -- and integrate them into a unified Security Operations Centre (SOC) view alongside digital monitoring.
• Lead incident monitoring, triage, and digital forensics for security events.

Systems Administration

• Oversee administration of security-relevant systems (identity, directory services, security tooling) in coordination with Infrastructure.
• Maintain hardening standards and secure configuration baselines across managed systems.

Team & Governance

• Lead and develop security analysts and interns, building a bench of certified security talent.
• Report security posture, incidents, and risk trends to the CIO and relevant governance forums

Qualifications & Experience

• Bachelor's Degree in Computer Science, Information Technology, Cybersecurity, or related field.
• 3-5+ years in information security, with experience leading analysts or a security operations function.

Key Competencies

• Working knowledge of Zero Trust architectures, SOC operations, and digital forensics.
• Experience integrating physical security (CCTV, access control) with digital monitoring.
• Relevant certifications (e.g., CISSP, CISM, Security+) preferred.
• Sound judgment and composure when managing live incidents.
• Strong reporting and communication skills for board- and governance-level updates.
• Ability to mentor and grow junior security talent.

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Job Purpose

• The Infrastructure Manager owns the company's corporate IT backbone -- network, servers, cloud, endpoints, and collaboration environments -- ensuring every employee and system has secure, reliable, and well-supported access to technology. The role leads the IT infrastructure support team, helpdesk administration, and systems interns to keep operations running smoothly day to day.

Job Description

Infrastructure & Corporate IT

• Manage network, server, and cloud infrastructure to meet enterprise uptime and performance targets.
• Own endpoint management, identity & access provisioning, and collaboration suite administration.
• Plan capacity, patching, and lifecycle refresh for hardware and infrastructure software.

Secure Digital Workspace

• Implement endpoint protection, access governance, and device compliance in line with company security policy.
• Enforce data lifecycle and retention controls on infrastructure under its remit.

Service Desk & Support Operations

• Lead the helpdesk and infrastructure support team to resolve incidents and requests within agreed SLAs.
• Own escalation paths for P1/P2 incidents and drive root-cause analysis to reduce recurrence.
• Mentor and develop systems interns as part of the team's talent pipeline.

Vendor & Cost Management

• Manage infrastructure vendor contracts, licensing, and renewals to optimize total cost of ownership.
• Support the CIO's IT service management function with accurate asset and configuration records.

Qualifications & Experience

• Bachelor's Degree in Computer Science, Information Technology, or related field.
• 3-5+ years managing IT infrastructure, network, or corporate IT operations, including prior team-lead experience.

Key Competencies

• Strong knowledge of networking, cloud platforms, endpoint management, and identity & access management.
• Experience running a helpdesk/service desk function against SLAs.
• Vendor and contract management experience.
• Strong leadership and team development capability.
• Clear communication with both technical staff and business stakeholders.
• Calm, structured decision-making under incident pressure.

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Job Purpose

• The Development & Innovation Officer drives automation initiatives and process improvements within the IT department to enhance manufacturing efficiency and innovation. This role focuses on developing custom solutions, automating workflows, and implementing innovative technologies to streamline operations in a manufacturing setup.

Job Description

• Identify opportunities for automation in manufacturing processes, such as production lines, supply chain, and quality assurance.
• Design, develop, and implement software tools and scripts for process automation and improvement.
• Collaborate with stakeholders to analyze current processes and recommend innovative solutions to reduce costs and increase productivity.
• Lead projects on emerging technologies like AI, IoT, or robotics integration in manufacturing environments.
• Test and deploy custom applications or integrations to optimize operational workflows.
• Monitor the impact of implemented innovations and refine them based on performance data.
• Foster a culture of continuous improvement by conducting workshops and promoting best practices.
• Stay updated on industry trends in automation and apply them to manufacturing challenges.

Qualifications & Experience

• Bachelor's degree in Computer Science, Engineering, or a related field; advanced degree preferred.
• 4-6 years of experience in IT development and innovation, ideally in manufacturing or industrial automation.

Key Competencies

• Expertise in programming languages (e.g., Python, Java) and automation tools (e.g., RPA software).
• Strong background in process improvement methodologies like Lean, Six Sigma, or Agile.
• Experience with manufacturing automation systems, including PLC programming or SCADA.
• Certifications in project management (PMP) or innovation (e.g., Certified Innovation Professional).
• Creative problem-solving skills with a focus on practical, scalable solutions.
• Excellent leadership and communication abilities to drive cross-functional innovation initiatives

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Job Purpose

• The Systems & Infrastructure Officer is responsible for managing and maintaining the organization's IT hardware, software, local area networks (LAN), and wide area networks (WAN) in a manufacturing environment. This role ensures reliable IT infrastructure to support production processes, minimize downtime, and enhance operational efficiency in a fast-paced manufacturing setup.

Job Description

• Install, configure, and maintain hardware components such as servers, workstations, and networking equipment.
• Manage and troubleshoot software systems, including operating systems and network protocols.
• Oversee LAN and WAN configurations, ensuring secure and efficient data transmission across manufacturing facilities.
• Monitor network performance, conduct regular maintenance, and implement upgrades to support manufacturing operations.
• Collaborate with cross-functional teams to integrate IT infrastructure with manufacturing systems like ERP and automation tools.
• Develop and enforce IT policies for hardware and network security, including backups and disaster recovery plans.
• Provide technical support to end-users in resolving hardware, software, LAN, and WAN related issues.
• Evaluate and recommend

Qualifications & Experience

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 3-5 years of experience in IT infrastructure management, preferably in a manufacturing setup.

Key Competencies

• Strong knowledge of hardware (servers, routers, switches) and software systems.
• Proficiency in networking protocols (TCP/IP, VLANs) and tools for LAN/WAN management.
• Experience with manufacturing-specific systems, such as SCADA or IoT integration for production lines.
• Certifications like CCNA, CompTIA Network+, or equivalent.
• Excellent problem-solving skills and ability to work under pressure in a production environment.
• Strong communication skills for collaborating with non-technical staff.

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Job Purpose

• The Customer Care Representative is responsible for providing exceptional customer service by handling inquiries, resolving complaints, and maintaining customer satisfaction through inbound and outbound communication. The role ensures customers receive timely, accurate, and helpful responses regarding products, services, and orders.

Job Description

Customer Support

• Answer inbound customer calls, emails, and messages courteously and professionally.
• Resolve customer issues, complaints, and queries effectively and promptly.
• Provide accurate information regarding products, services, billing, and policies.

Customer Relationship Management

• Maintain and update customer records in the CRM system.
• Follow up with customers to ensure satisfaction and issue resolution.
• Build trust and long-term customer relationships.

Call Management & Documentation

• Log all interactions and maintain complete records of issues and resolutions.
• Ensure timely updates of customer profiles and support cases.
• Monitor open cases and follow up for closure.

Product & Process Knowledge

• Stay updated on all company products, promotions, and policies.
• Provide feedback from customers to improve products and services.

Compliance

• Adhere to company policies, data protection, and confidentiality standards.
• Follow standard scripts and escalation procedures when necessary.

Qualifications & Experience

• Customer service best practices and CRM systems.
• Diploma or equivalent qualification in a relevant field.
• Strong communication and active listening skills.
• Proficiency in MS Office and CRM tools.

Key Competencies

• Patience and professionalism.
• Customer-first attitude.
• Problem-solving mindset.
• Team collaboration.

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Job Purpose

• The ideal candidate will support the implementation of conformity assessment systems for the inspection and certification of locally manufactured and imported materials, ensuring adherence to approved specifications and high-quality standards

Job Description

• Constant internal tests against standards.
• Material classification accuracy at 100% by enforcing segregation of prime sheets from scraps before handing over to dispatch team.
• Periodic testing of Royal Mabati products by third party (KEBS).
• Site inspection of customer complaints and coming up with CAPA (Corrective and Preventive Action).
• Maintaining proper record of raw material test and assessment report at the head office and branches.
• Analyze and investigate material complaints or reported quality issues to ensure closure in accordance with company guidelines and external regulatory requirements.
• Carefully maintain complaint and nonconformance processing through records and tracking systems, including root cause and corrective actions.

Qualifications & Experience

• Currently pursuing or recently completed a degree or diploma in Quality Management, Chemistry, Engineering, or a related field.

Key Competencies

• Strong attention to detail and commitment to accuracy.
• Good analytical and problem-solving skills.
• Ability to follow and enforce quality standards.
• Strong communication skills to advise production teams and management.
• Familiarity with testing procedures and quality documentation is an advantage.
• Ability to maintain records systematically and work with minimal supervision.

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Job Purpose

• Own the company’s digital future. The CIO sets vision and execution for an integrated, secure, and data-driven enterprise converting technology investments across ERP, CRM, HRIS, MES, e-commerce, fleet, surveillance, corporate IT, and future digital platforms into measurable growth, operational excellence, and resilience.

Job Description

Business Strategy & Value Creation

• Translate corporate strategy into a 3–5 year digital roadmap with measurable business value.
• Prioritize programs with clear ROI and outcomes (efficiency, resilience, customer value).

Enterprise Systems & Integration

• Drive implementations (ERP, CRM, HRIS, MES, eCommerce, fleet, etc.) and unify into a connected architecture.
• Establish API/event-driven integration for full visibility across supply chain, finance, and customers.

Secure Digital Workspace

• Institutionalize a secure digital workspace: access governance, endpoint protection, encrypted collaboration, data lifecycle policies.
• Ensure company-controlled retention of sensitive data across all systems.

Cybersecurity, Privacy & Resilience

• Run a risk-based security program, enforce Zero Trust, continuous monitoring, and disaster recovery testing.
• Integrate physical and digital security into enterprise monitoring.

Data, Analytics & AI

• Establish enterprise data governance, master data management, and high-quality reporting.
• Deploy advanced analytics/AI for demand forecasting, maintenance, and supply chain optimization.

Operations, Service & Vendor Management

• Run a world-class IT service management function (SLAs, XLAs, automation).
• Optimize vendor ecosystem, reduce TCO, and manage contracts strategically.

People, Culture & Change

• Build a digitally fluent IT team with strong business alignment.
• Drive structured change management for adoption and impact.

Qualifications & Experience

• 5+ years in IT/digital leadership with enterprise scope, 5+ at C-level or equivalent.
• Proven record delivering multi-system transformations (ERP, CRM, MES, eCommerce, fleet).

Key Competencies

• Expertise in enterprise architecture, cyber, AI/ML, and IT/OT convergence.
• Strong financial & business acumen (TCO/ROI/value realization).
• Exceptional stakeholder management and board communication.
• Degree in computer science/ IT/Engineering/IT & Business

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Job Purpose

• The Accounts Intern will support the Finance Department in carrying out day-to-day accounting and financial administration activities. The role provides practical exposure to accounting processes, financial record management, reconciliations, and reporting while enabling the intern to develop professional skills in a dynamic work environment.

Job Description

Financial Records Management

• Assist in maintaining accurate and up-to-date accounting records.
• Organize, file, and archive financial documents in both physical and electronic formats.
• Ensure supporting documentation is complete and properly referenced.

Accounts Payable Support

• Assist in verifying supplier invoices and supporting documents.
• Prepare payment vouchers for review and approval.
• Update supplier payment records and maintain filing systems.

Accounts Receivable Support

• Assist in recording customer receipts and maintaining debtor records.
• Support follow-up on outstanding customer balances where required.
• Help reconcile customer accounts.

Cash and Bank Transactions

• Assist in recording daily cash and bank transactions.
• Support bank reconciliations by matching transactions and identifying variances.
• Help maintain accurate cashbook records.

Data Entry and Accounting Systems

• Capture financial transactions accurately into the accounting system.
• Update financial databases and spreadsheets.
• Verify the accuracy of entered data and report discrepancies.

Financial Reporting Support

• Assist in preparing schedules and reports required for monthly financial reporting.
• Compile supporting documentation for financial analysis.
• Support preparation of statutory reports where applicable.

Audit and Compliance

• Assist in preparing documents required for internal and external audits.
• Ensure financial records comply with company policies and accounting procedures.
• Maintain confidentiality of financial information.

 Administrative Support

• Assist with general finance office administration.
• Receive and distribute finance-related documents.
• Perform any other duties assigned by the supervisor.

Qualifications & Experience

• Diploma or Bachelor's Degree in Accounting, Finance, Commerce, or a related field (ongoing or recently completed).
• CPA Part I or II is an added advantage.
• Basic understanding of accounting principles.
• Proficiency in Microsoft Excel and other Microsoft Office applications.
• Familiarity with accounting software is an added advantage.

Key Competencies

• High level of integrity and confidentiality.
• Strong numerical and analytical skills.
• Good attention to detail and accuracy.
• Good communication and interpersonal skills.
• Willingness to learn and take initiative.
• Good organizational and time management skills.
• Ability to work independently and as part of a team.
• Problem-solving and critical thinking skills.