Instructor – Fares and Ticketing at Kenya Airways

Brief Description        

Organize, conduct, evaluate training and development programs to enhance organizational and individual performance of operational personnel and commercial customers. Grade - H10

Detailed Description        

Principal Accountabilities (KEY Performance areas): 

Accountability (Responsibility) 

• Develop and review training programs for basic fares and ticketing, advanced fares and ticketing, Altea system training to address training gaps 
• Conduct a Training Needs Analysis to address training gaps. 
• Develop a training schedule to facilitate effective planning of programs. 
• Liaise with relevant stakeholders to enable smooth coordination of training. 
• Deliver programs within the Commercial department training calendar to ensure staff gain the knowledge and skills to perform their roles. 
• Monitor & evaluate implementation of training to ensure effective transfer of skills to the workplace and identify further training needs 
• Develop a training schedule to facilitate effective planning of programs. 
• Liaise with relevant stakeholders to enable smooth coordination of training. 
• Maintain up to date and accurate training records to ensure compliance with company standards and aid decision making. 
• Prepare reports on all trainings conducted to enable continuous evaluation of programs and facilitate decision making. 
• Follow up on course participants to evaluate level of skills transfer & implementation of action plans. 
• Evaluate programs to be outsourced to ensure relevance to the organization. 
• Issuance of certificates and licenses to qualified staff to ensure compliance with KQ and IATA standards and procedures. 
• Participate in the review of operational manuals (as necessary) and monitor Standard operating procedures to ensure compliance within operational areas.

Job Requirements        

Knowledge and Experience Qualification (Minimum) 

• Bachelor’s degree 
• IATA Travel and Tourism Foundation Diploma 
• IATA Travel and Tourism Consultant Diploma 
• ALTEA Central Reservations System certificate. 

Additional Qualifications 

• Instructional Techniques 
• Instructional Design 
• Training of trainers course (TOT) 

Years of Experience (Minimum) 

• 5years experience in a busy airline sales and ticketing environment with 2years at supervisory role. 

Other Skills 

• Excellent communication, interpersonal and presentation skills 
• Leading self 
• Instructional design and delivery skills 
• Motivational skills 
• Proficiency in MS Office productivity skills