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  • Posted: Feb 3, 2023
    Deadline: Not specified
  • Kenya Airways, the leading African airline flying to more African destinations than any other carrier, takes pride in being at the forefront of connecting Africa to the world and the World to Africa through its hub Nairobi Jomo Kenyatta International Airport.

    Read more about this company


    Instructor – Fares and Ticketing

    Brief Description        

    Organize, conduct, evaluate training and development programs to enhance organizational and individual performance of operational personnel and commercial customers. Grade - H10

    Detailed Description        

    Principal Accountabilities (KEY Performance areas): 

    Accountability (Responsibility) 

    • Develop and review training programs for basic fares and ticketing, advanced fares and ticketing, Altea system training to address training gaps 
    • Conduct a Training Needs Analysis to address training gaps. 
    • Develop a training schedule to facilitate effective planning of programs. 
    • Liaise with relevant stakeholders to enable smooth coordination of training. 
    • Deliver programs within the Commercial department training calendar to ensure staff gain the knowledge and skills to perform their roles. 
    • Monitor & evaluate implementation of training to ensure effective transfer of skills to the workplace and identify further training needs 
    • Develop a training schedule to facilitate effective planning of programs. 
    • Liaise with relevant stakeholders to enable smooth coordination of training. 
    • Maintain up to date and accurate training records to ensure compliance with company standards and aid decision making. 
    • Prepare reports on all trainings conducted to enable continuous evaluation of programs and facilitate decision making. 
    • Follow up on course participants to evaluate level of skills transfer & implementation of action plans. 
    • Evaluate programs to be outsourced to ensure relevance to the organization. 
    • Issuance of certificates and licenses to qualified staff to ensure compliance with KQ and IATA standards and procedures. 
    • Participate in the review of operational manuals (as necessary) and monitor Standard operating procedures to ensure compliance within operational areas.

    Job Requirements        

    Knowledge and Experience Qualification (Minimum) 

    • Bachelor’s degree 
    • IATA Travel and Tourism Foundation Diploma 
    • IATA Travel and Tourism Consultant Diploma 
    • ALTEA Central Reservations System certificate. 

    Additional Qualifications 

    • Instructional Techniques 
    • Instructional Design 
    • Training of trainers course (TOT) 

    Years of Experience (Minimum) 

    • 5years experience in a busy airline sales and ticketing environment with 2years at supervisory role. 

    Other Skills 

    • Excellent communication, interpersonal and presentation skills 
    • Leading self 
    • Instructional design and delivery skills 
    • Motivational skills 
    • Proficiency in MS Office productivity skills

    Method of Application

    Interested and qualified? Go to Kenya Airways on to apply

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