Never pay for any CBT, test or assessment as part of any recruitment process. When in doubt, contact us
Kenya Airways, the leading African airline flying to more African destinations than any other carrier, takes pride in being at the forefront of connecting Africa to the world and the World to Africa through its hub Nairobi Jomo Kenyatta International Airport.
Read more about this company
Brief Description
Reporting to the Customer Relations and Excellence Manager, the ideal candidate role is to ensure that high quality Customer Data is collected via the Kenya Airways Data Warehouse and delivered to users for the purpose of knowing our customers and maintaining an accurate Customer database to improve Customer relations and effectiveness thus delighting our guests, increasing profitability and lowering the risks of the business units we serve. To improve data-driven decision making within the Commercial environment.
Detailed Description
Key responsibilities will include,
- Analyse all current CRM operations, data feeds and reports for all touch points to derive insights and answer key business questions.
- Provide data for monitoring metrics that drives customer satisfaction
- CRM data verification and database health activity and reporting
- CRM maintenance and occasional end user training as needed
- Develop an automated process for reporting on campaign results
- Setup, monitor and analyze permanent/seasonal control groups
- Partner with Marketing to identify the goals of direct client contact campaigns required to support the brand’s business goals and objectives
- Work directly with Marketing team to develop and implement trigger based client contact strategies such as new client assimilation, attrition prevention or reactivation programs
- Perform ad hoc analyses, as needed, to support client relationship marketing efforts, and to answer questions from requestors of client contact and performance information
- Perform GEMBAs to see that data from source is up to standard
- Interpret analytics and research into usable insights, which inform the business and support strategic communication planning
- Review and recommend enhancements CRM data handling policies and procedures as well as improvements in the handling and management of data and drive awareness and adherence by all front-line staff.
- Comply with data integrity and security policies
- Support the business and IT in all integrations that may be need for the best of the organization
- Monitor daily trends in campaign performance and proactively address underlying causes of trends
- Measure campaign results such as incremental lift, ROI
- Supporting the CRM Manager to deliver bespoke analysis projects to optimize the use of sales tools such as SFDC and Eloqua discover Retention triggers
Escalate risks, data progress, quality assurance reports to the Head of Customer Experience.
Job Requirements
Qualification
- University Degree in IT, Applied Mathematics, Statistics or related field.
- 2 years’ Work experience with a CRM
- Minimum of 3 years work experience with Data or related IT field Other Skills
- Excellent demonstrable knowledge of Customer relations metrics
- Excellent written and verbal communication skills
- A team player with strong interpersonal skills and a positive attitude
- Planning and organizational skills.
- Problem-solving skills.
- Proficient in use of Computer Applications (MS office modules)
- Numeracy and report writing skills
- Results-oriented individual
go to method of application »
Brief Description
Organize, conduct & evaluate training & development programmes to enhance organizational and individual performance of operational personnel and commercial customers. Grade H10
Detailed Description
Principal Accountabilities (KEY Performance areas):
Accountability (Responsibility)
- Design develop and passenger handling training programs in compliance with Industry standards, Organizational needs and staff development needs.
- Organize training logistics including preparation of learning material and venue arrangements
- Conduct training needs assessment to Identify training and development needs
- Deliver training programs in areas of Inflight Service and other relevant staff development courses in accordance with the approved syllabi/curriculum
- Prepare, administer, mark examinations, and communicate results
- Prepare reports on all trainings conducted to enable continuous evaluation of training
- Issue certificates to qualified participants
- Prepare and submit accurate and complete training records within the stipulated time
- Review training materials to reflect company standards, regulatory requirements and applicable industry standards.
- Maintain competency, qualification and where required certified in the subject matter required to deliver
- Act as internal consultant in subject matter areas and support in driving organization change
- Participate in the development and sharing of annual training calendar in liaison with relevant managers
- Create a learning culture by always engaging learners and their managers.
- Collect participants feedback on delivered learning solutions and ensure regular evolution training
- Monitor and evaluate implementation of the trainings to ensure effective transfer of skills and identify further training needs to continuously improve performance (Level 3).
- Support in the development, monitoring and implementation of e-learning in subject matter areas and training manuals
- Deliver commercial training programs to contribute to the achievement of revenue generation.
- Act as a Subject Matter Expert for the business in regards to Passenger Handling matters
Job Requirements
Knowledge and Experience Qualification (Minimum)
- Bachelor’s Degree
- Diploma Additional Qualifications
- Instructional Techniques
Instructional Design Years of Experience (Minimum)
- Five (5) years in operations with two (2) years in supervisory role in passenger handling
Other Skills
- Excellent communication, interpersonal and presentation skills
- Leading self
- Instructional design and delivery skills
- Motivational skills
- Proficiency in office productivity skills
go to method of application »
Brief Description
Organize, conduct & evaluate training & development programmes to enhance organizational and individual performance of operational personnel and commercial customers
Detailed Description
Principal Accountabilities (KEY Performance areas): Accountability (Responsibility)
- Design and Develop Dangerous goods and Cargo training programs in compliance with Industry standards, Organizational needs and staff development needs.
- Organize training logistics including preparation of learning material and venue arrangements
- Conduct training needs assessment to Identify training and development needs in areas of Dangerous goods regulations- all categories, Cargo skills and procedures, Perishable Cargo Regulations, Live Animals Regulations, Warehousing Skills and other relevant staff development courses.
- Deliver training programs in areas of Dangerous Goods Regulations - all categories, Cargo skills and procedures, Perishable Cargo Regulations, Live Animals Regulations, Warehousing Skills and other relevant staff development courses in accordance with the approved syllabi/curriculum
- Prepare, administer, mark examinations and communicate results
- Prepare reports on all trainings conducted to enable continuous evaluation of training
- Issue certificates to qualified participants
- Prepare and submit accurate and complete training records within the stipulated time
- Review training materials to reflect changes in operations, Civil Aviation Authority and IATA manuals
- Maintain competency, qualification and where required certified in the subject matter required to deliver
- Act as internal consultant in subject matter areas and support in driving organization change
- Participate in the development and sharing of annual training calendar in liaison with relevant managers
- Create a learning culture by always engaging learners and their managers.
- Collect participants feedback on delivered learning solutions and ensure regular evolution training
- Monitor and evaluate implementation of the trainings to ensure effective transfer of skills and identify further training needs to continuously improve performance (Level 3).
- Support in the development, monitoring and implementation of e-learning in subject matter areas.
- Deliver commercial training programs to contribute to the achievement of revenue generation.
Job Requirements
Knowledge and Experience Qualification (Minimum)
- Bachelor’s Degree/Diploma Valid Dangerous Goods training CBTA Approach – Advanced Proficiency Level
- Must have completed Cargo Skills and procedures, Live Animals Regulations and Perishable Cargo Regulations
Additional Qualifications
- Instructional Techniques
- CBTA Instructional Techniques for DG Instructors
- Instructional design
- Training Needs Analysis
- Warehousing
Years of Experience (Minimum)
- Have a minimum of five (5) years in dangerous goods safety operations or experience in Cargo Operations but must have not less than two (2) years of working experience in the acceptance of Dangerous Goods
- Three years in Supervisory role in Air Cargo Operations
Other Skills
- Excellent communication, interpersonal and presentation skills
- Leading self
- Instructional design and delivery skills
- Motivational skills
- Proficiency in office productivity skills
go to method of application »
Brief Description
Organize, conduct & evaluate training & development programmes to enhance organizational and individual performance of operational personnel and commercial customers
Detailed Description
- Principal Accountabilities (KEY Performance areas): Accountability (Responsibility)
- Design and Inflight Service training programs in compliance with Industry standards, Organizational needs and staff development needs.
- Organize training logistics including preparation of learning material and venue arrangements
- Conduct training needs assessment to Identify training and development needs
- Deliver training programs in areas of Inflight Service and other relevant staff development courses in accordance with the approved syllabi/curriculum Prepare, administer, mark examinations, and communicate results Prepare reports on all trainings conducted to enable continuous evaluation of training Issue certificates to qualified participants Prepare and submit accurate and complete training records within the stipulated time Review training materials to reflect company standards, regulatory requirements and applicable industry standards. Maintain competency, qualification and where required certified in the subject matter required to deliver
- Act as internal consultant in subject matter areas and support in driving organization change
- Participate in the development and sharing of annual training calendar in liaison with relevant managers
- Create a learning culture by always engaging learners and their managers.
- Collect participants feedback on delivered learning solutions and ensure regular evolution training
- Monitor and evaluate implementation of the trainings to ensure effective transfer of skills and identify further training needs to continuously improve performance (Level 3).
- Support in the development, monitoring and implementation of e-learning in subject matter areas.
- Deliver commercial training programs to contribute to the achievement of revenue generation.
- Conduct service checks for crew in accordance with OME
Job Requirements
Knowledge and Experience Qualification (Minimum)
- Bachelor’s Degree/Diploma
Additional Qualifications Years of Experience (Minimum)
- Three (3) years of relevant experience as purser.
Other Skills
- Excellent communication, interpersonal and presentation skills
- Leading self Instructional design and delivery skills
- Motivational skills
- Proficiency in office productivity skills
go to method of application »
Brief Description
Organize, conduct, evaluate training and development programs to enhance organizational and individual performance of operational personnel and commercial customers. Grade - H10
Detailed Description
Principal Accountabilities (KEY Performance areas):
Accountability (Responsibility)
- Develop and review training programs for basic fares and ticketing, advanced fares and ticketing, Altea system training to address training gaps
- Conduct a Training Needs Analysis to address training gaps.
- Develop a training schedule to facilitate effective planning of programs.
- Liaise with relevant stakeholders to enable smooth coordination of training.
- Deliver programs within the Commercial department training calendar to ensure staff gain the knowledge and skills to perform their roles.
- Monitor & evaluate implementation of training to ensure effective transfer of skills to the workplace and identify further training needs
- Develop a training schedule to facilitate effective planning of programs.
- Liaise with relevant stakeholders to enable smooth coordination of training.
- Maintain up to date and accurate training records to ensure compliance with company standards and aid decision making.
- Prepare reports on all trainings conducted to enable continuous evaluation of programs and facilitate decision making.
- Follow up on course participants to evaluate level of skills transfer & implementation of action plans.
- Evaluate programs to be outsourced to ensure relevance to the organization.
- Issuance of certificates and licenses to qualified staff to ensure compliance with KQ and IATA standards and procedures.
- Participate in the review of operational manuals (as necessary) and monitor Standard operating procedures to ensure compliance within operational areas.
Job Requirements
Knowledge and Experience Qualification (Minimum)
- Bachelor’s degree
- IATA Travel and Tourism Foundation Diploma
- IATA Travel and Tourism Consultant Diploma
- ALTEA Central Reservations System certificate.
Additional Qualifications
- Instructional Techniques
- Instructional Design
- Training of trainers course (TOT)
Years of Experience (Minimum)
- 5years experience in a busy airline sales and ticketing environment with 2years at supervisory role.
Other Skills
- Excellent communication, interpersonal and presentation skills
- Leading self
- Instructional design and delivery skills
- Motivational skills
- Proficiency in MS Office productivity skills
go to method of application »
Brief Description
The role holder will be responsible for leading, planning, and managing the Revenue Optimization function on all KQ operated Passenger flights. This entails Optimizing route profitability through employing progressive revenue management practices and innovatively incorporating changes in customer trends in demand and seat inventory management. The holder is also responsible for driving the delivery of passenger demand input for the yearly budgets, periodic rolling revenue forecasts and 5-year business plans. Additionally, the role holder will oversee the strategic direction of Revenue Management Groups, and Flight Disruptions and Revenue Enhancement sections to competitively position Kenya Airways in the market to ensure Customer satisfaction, retention, and growth of the airline’s market share in line with the growth ambitions of the company.
Detailed Description
Principal Accountabilities (KEY Performance areas):
Area Accountability (Responsibility Revenue Maximization
- Exceed Budgeted Network RASK (Revenue per Available Seat Kilometer) as per the company’s budget.
- Deliver Budgeted Route Revenue as per the company’s Revenue Budget, this includes budgeted Groups’ Revenue.
- Optimize network seat factor through ensuring the KQ network Demand is correctly captured.
- Define KQ network Flight seat inventory strategy, capacity management, priorities and initiatives for the Inventory and Groups team.
- Drive weekly performance management meetings with the Commercial Leadership team to signal revenue related opportunities, concerns, and risks. Network redesign and optimization
- Continuously optimize use of business resources to drive productivity and increase the budgeted Route Contribution Margin and reduce cash burn
- Design and manage a robust and progressive Capacity Optimization process to ensure capacity discipline that matches passenger demand.
- Drive and improve efficiencies in the management of Flight disruptions to deliver excellent Customer Satisfaction. Operational Excellence
- Define the yearly KQ Network Passenger Route Revenue budget, 5year business plan and deliver periodic rolling revenue forecasts to drive business decisions
- Define and implement the regional group acceptance policies and guidelines across all markets in the KQ Network.
- Ensure competitiveness of Groups’ pricing to drive revenues and grow market share across the KQ network.
- Ensure tooling evolution and accuracy of revenue management tools.
- Managing denied boarding and Cost center costs within the approved budgets. People and Culture
- Promote teamwork and staff development through training, coaching and assigning special projects.
- Improve productivity and decision-making ability of direct reports through the identification, development, and/or implementation of Revenue Management processes/procedures, and management information (MI) enhancements in support of commercial priorities and initiatives.
- Identify, build, and maintain employee skill sets necessary to optimize performance. Communication & Stakeholder Management
- Direct, Monitor and guide sales teams in Route inventory strategies and policies and ensure network generation of passenger numbers and revenues in line with the budget while promoting Kenya Airways market share.
- Optimize network capacity through guiding and advising OCC and Network planning on decisions regarding route capacity in line with Passenger demand.
- Guide and collaborate with Pricing, Interline, RM Systems and Distribution and Commercial Analysis teams on Route Inventory strategies and policies in order to drive route performance.
- Collaboration with Finance team on performance related topics and reporting, Forecast and Budgeting processes
Job Requirements
Knowledge and Experience:
Qualification (Minimum)
- A professional degree with strong emphasis on a business-related field e.g., Statistics, Economics, Mathematics or Commerce. Master’s degree is an added advantage.
Additional Qualifications (Technical)
- In-depth understanding of Revenue Management principles, systems and tools, including price elasticity and stimulation, supply and demand in the airline industry.
- Ability to integrate Origin & Destination(O&D) view in management of flights Prior experience in project management
Years of Experience (Minimum)
- 8 years’ airline working experience in a Commercial area, 4yrs of which should be in Revenue Management 4 years of Management experience in a Commercial area.
go to method of application »
Brief Description
Drive Kenya Airways’ Customer Retention Strategy and manage the Company’s acquisition of Customers through an effective Loyalty program and team. Create Brand stickiness, increase Customer lifetime value and reduce Churn rate of KQ customers.
Detailed Description
Principal Accountabilities (KEY Performance areas):
Area Accountability (Responsibility)
- Loyalty Customer Conversion & Retention Develop and execute Customer retention and Conversion strategy to increase customer base.
- Develop a compelling strategy to increase CLV and “brand stickiness” to the KQ brand and products.
- Revenue generation Design and manage ancillary revenue products and services to drive revenue generation and profits.
- Partners management Develop the partnership framework and manage the relationship with Partners within and outside of Skyteam as well as non-airline partnerships.
- Marketing and Advertising Formulate Market strategies to drive internal and external consumer awareness, consideration and conversions to the KQ Loyalty program
- Budget Control
- Prepare and manage Loyalty programs
- Revenue and Cost budgets and liaise with Finance on billings and the Financial management of the Program.
- People management Recruit, develop, Coach, mentor and retain staff.
- Reporting Prepare business development and product plans as well as periodic reports on business performance.
Job Requirements
Knowledge and Experience Qualification (Minimum)
- Business Degree or related field
Additional Qualifications (Technical)
- Marketing certification Customer Loyalty certification is an advantage.
- An understanding of the Airline industry is an advantage.
Years of Experience (Minimum)
- 7 years in a related managerial role
go to method of application »
Brief Description
The ideal candidate will ensure efficient and effective cargo handling while adhering to our KQ Standard Operating Procedures (CHM), Standard Operating Models (SOMs) and KQ Way practices in compliance with regulatory requirements, Industry best practices, SLAs and customer expectations.
Detailed Description
Key responsibilities:
- Safely operate handling equipment to support the needs of the business.
- Ensure the safety and serviceability of equipment prior to, and after use
- Maintain required levels of certification/licensing to ensure safe and effective use of equipment.
- Ensure safety & security of cargo operations in compliance with relevant legislative/industry requirements
- Maintain a healthy, safe and secure working environment in compliance with the relevant industry regulatory and legislative requirements, company procedures, regulatory authorities and requirements of customer airlines
- Ensure conformity with all regulatory requirements, organization standards and local procedures as well as requirements of customer airlines.
- Identify and report hazards, near miss, incidents and accidents.
Job Requirements
Knowledge, Skills and Experience
- ‘O’ level Training.
- Valid driving license categories BCD& E Appropriate experience/certification to operate GHE.
- Minimum 3 years accident - free driving.
- Cost/service conscious.
go to method of application »
Detailed Description
- Produce Group Annual Report and Financial statements that meet statutory requirements and management reporting standards (IFRS, IAS, Companies Act, etc) as well as Maintain sound, accurate, reconciled and up to date financial records
- Maintain proper Balance sheet accounts ensuring adequacy of provisions to avoid large adjustments and surprises arising out of past events
- Review General Ledger account reconciliations for accuracy and timeliness in their preparation as well as absence of long outstanding reconciling items
- Prepare monthly as well as periodic management reports (Accounts and Capex reports) including commentaries on the variances from plan
- Coordinate and guide the business in regard to Capex budgeting ensuring items of expense nature are not budgeted under Capex and vice versa and that only viable Capex is budgeted for
- Prepare Statement of Financial Position and Cash flow for budgets and strategy to aid management in decision making Liaise between management and the external auditors to ensure smooth audit process
- Coordinate the audit process and resolve audit issues within three months after the completion of the audit to ensure controls effectiveness of controls
- Obtain variance analysis for departmental capex reports between actual capex and budgets to determine if expenditure is within budget
- Ensure the Group’s fixed assets are properly managed
- Prepare / evaluate Capex justifications (CBAs) before committing company funds to ensure investment is done in viable projects
- To formulate, maintain, enforce and control financial policies, procedures and internal controls within the section and Subsidiaries to ensure compliance with all reporting requirements as well as safeguard assets of the company
- Review Subsidiaries’ financial reports for correctness and accuracy, before consolidating them into the Group accounts
- Act as the department risk management champion.
- To develop, train, motivate and coach staff to enhance performance for increased productivity
- Ensure leave is taken by all to at least the stipulated levels to reduce the KQ financial exposure at year-end Inculcate safety procedures at the workplace for good working environment for the team
Job Requirements
Knowledge, Skills, Experience
- Degree in Business related field Full accounting Qualification – CPA/ACCA
- MBA is desirable
- IFRS / IAS training
- Taxation rules and laws
- Advanced Analytical skills Integrity, Assertiveness, Proactive, Team player, Interpersonal skills, Motivator and self starter.
- 7 years in senior Finance and Accounting role in a busy commercial undertaking or external audit or consultancy firm
go to method of application »
Brief Description
Ensure organized Record Center that conform to the organization’s records standards and policies. Ensure that records for retention are properly managed and well arranged to allow easy access and security. Ensure disposal of records that are no longer required for operations and in accordance with the company disposal policies and procedures. Ensure confidentiality of records
Detailed Description
- Principal Accountabilities (KEY Performance areas): Accountability (Responsibility)
- Conduct records/documents appraisals to determine the fiscal, administrative, legal or historical value of records.
- Ensure preservation and appropriate storage of records by organizing the records and developing a classification system that allows easy access to training records/documents.
- Identify records for permanent preservation as per the organization’s policies and regulatory requirements.
- Facilitate transfer of records to the archives.
- Assist users to retrieve and return records to the records centre.
- Process records at the records centers according to the Records Management Standards to allow for ease in access and retrieval
- Ensure preservation and appropriate storage of records by organizing the records and developing a classification system that allows easy access to the archived records/documents.
- Assist users by performing manual and automated reference searches for records.
- Facilitate records disposal in the respective sections/departments archives in order free space for more current records.
- Manage soft copy records in the Records Management System (RMS) to ensure ease of retrieval.
- Provide abstracts/descriptive lists of record in the Archives to assist in their access and retrieval.
- Maintain and update inventories of the records in the respective archives to ensure all records are accounted.
Job Requirements
Knowledge and Experience Qualification (Minimum)
- A degree or Diploma with 3 years’ experience or Certificate with 5 years’ experience in Library Studies or records/ Archives management from a recognized institution
- Knowledge of office word processing and web applications
- Knowledge and experience in digital preservation
- Computer literate
- KCSE C aggregate
Additional Qualifications
- Thorough understanding of aviation training record keeping procedures
- Through understanding of Kenya Civil Aviation Training Organization
Years of Experience (Minimum)
go to method of application »
Brief Description
The position of lead – component repair and overhaul will lead the workshop teams by planning, controlling and tracking the Aircraft components maintenance performance to deliver quality, safe, and cost effective. To develop policies, procedures and tactical objectives in order to ensure achievement of strategic objectives whilst complying with all regulatory authorities’ requirements. Grade - H12
Detailed Description
PLANNING AND CONTROL.
- Implement business unit strategies to improve on efficiency on existing maintenance capability and create new capabilities for the workshops in order to save on costs on outsourced maintenance.
- Plan, budget and control expenditure within his area of control in order to maintain the business profitability.
- Set up of maintenance and procedures in the workshops meeting Kenya Airways and KCAA the requirements.
- Plan and ensure that sufficient resources are available and controlled in the workshop to ensure timely completion of aircraft components, avionics, aircraft structure, cargo and cabin equipment, plant and equipment repair /overhaul to maintain KQ quality standards.
DELIVERABLES.
- Ensure 95 % of the Aircraft components coming into the shop are released within stipulated industry TAT.
- Ensure 100% availability of the tools and equipment.
- Set up of maintenance and procedures in the workshops meeting Kenya Airways and KCAA the requirements. He/she ensures compliance with the workshop plans.
- Ensure that the applied resources comply with the regulatory requirements in order to maintain high safety and airworthiness standards.
- Ensures that Airframe workshops component records are maintained and controlled while the components are in the shop in order to maintain components traceability.
- Timely development of manpower resource and the state of the art facilities and equipment in the workshop in order to maintain and improve on workshops turnaround times.
- Close Quality Audit findings within the stipulated time frames
QUALITY, SAFETY MANAGEMENT SYSTEMS.
- Implement systems and procedures in order to enhance the industrial safety environment in the workshops.
- Ensures overall security of aircraft components and equipment as per engineering security document.
- Document and Report all safety incidences to feed the Technical department Dashboard
- Ensure that engineers and technicians complete the relevant documentation correctly
- Must ensure that work are executed in a quality manner and within stipulated timeframes
TEAM MANAGEMENT.
- Coach , mentor and guide the team to understand the expected deliverables and measures
- Discuss the team performance against the set target on a daily basis
- Coach and identify team members development needs
- Evaluate the benefit of all trainings attended in conjunction with the Head
Method of Application
Use the link(s) below to apply on company website.
Build your CV for free. Download in different templates.
Gmail
Yahoomail