Inflight Service – Instructor at Kenya Airways

Brief Description        

Organize, conduct & evaluate training & development programmes to enhance organizational and individual performance of operational personnel and commercial customers

Detailed Description        

• Principal Accountabilities (KEY Performance areas): Accountability (Responsibility) 
• Design and Inflight Service training programs in compliance with Industry standards, Organizational needs and staff development needs. 
• Organize training logistics including preparation of learning material and venue arrangements 
• Conduct training needs assessment to Identify training and development needs 
• Deliver training programs in areas of Inflight Service and other relevant staff development courses in accordance with the approved syllabi/curriculum Prepare, administer, mark examinations, and communicate results Prepare reports on all trainings conducted to enable continuous evaluation of training Issue certificates to qualified participants Prepare and submit accurate and complete training records within the stipulated time Review training materials to reflect company standards, regulatory requirements and applicable industry standards. Maintain competency, qualification and where required certified in the subject matter required to deliver
• Act as internal consultant in subject matter areas and support in driving organization change 
• Participate in the development and sharing of annual training calendar in liaison with relevant managers 
• Create a learning culture by always engaging learners and their managers. 
• Collect participants feedback on delivered learning solutions and ensure regular evolution training 
• Monitor and evaluate implementation of the trainings to ensure effective transfer of skills and identify further training needs to continuously improve performance (Level 3). 
• Support in the development, monitoring and implementation of e-learning in subject matter areas. 
• Deliver commercial training programs to contribute to the achievement of revenue generation. 
• Conduct service checks for crew in accordance with OME

Job Requirements        

Knowledge and Experience Qualification (Minimum) 

• Bachelor’s Degree/Diploma 

Additional Qualifications Years of Experience (Minimum) 

• Three (3) years of relevant experience as purser. 

Other Skills 

• Excellent communication, interpersonal and presentation skills 
• Leading self Instructional design and delivery skills 
• Motivational skills 
• Proficiency in office productivity skills