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  • Posted: Feb 3, 2023
    Deadline: Not specified
  • Kenya Airways, the leading African airline flying to more African destinations than any other carrier, takes pride in being at the forefront of connecting Africa to the world and the World to Africa through its hub Nairobi Jomo Kenyatta International Airport.

    Read more about this company


    Passenger Handling – Instructor

    Brief Description        

    Organize, conduct & evaluate training & development programmes to enhance organizational and individual performance of operational personnel and commercial customers. Grade H10

    Detailed Description        

    Principal Accountabilities (KEY Performance areas): 

    Accountability (Responsibility) 

    • Design develop and passenger handling training programs in compliance with Industry standards, Organizational needs and staff development needs. 
    • Organize training logistics including preparation of learning material and venue arrangements 
    • Conduct training needs assessment to Identify training and development needs 
    • Deliver training programs in areas of Inflight Service and other relevant staff development courses in accordance with the approved syllabi/curriculum 
    • Prepare, administer, mark examinations, and communicate results 
    • Prepare reports on all trainings conducted to enable continuous evaluation of training 
    • Issue certificates to qualified participants 
    • Prepare and submit accurate and complete training records within the stipulated time 
    • Review training materials to reflect company standards, regulatory requirements and applicable industry standards. 
    • Maintain competency, qualification and where required certified in the subject matter required to deliver 
    • Act as internal consultant in subject matter areas and support in driving organization change 
    • Participate in the development and sharing of annual training calendar in liaison with relevant managers 
    • Create a learning culture by always engaging learners and their managers. 
    • Collect participants feedback on delivered learning solutions and ensure regular evolution training 
    • Monitor and evaluate implementation of the trainings to ensure effective transfer of skills and identify further training needs to continuously improve performance (Level 3). 
    • Support in the development, monitoring and implementation of e-learning in subject matter areas and training manuals 
    • Deliver commercial training programs to contribute to the achievement of revenue generation. 
    • Act as a Subject Matter Expert for the business in regards to Passenger Handling matters

    Job Requirements        

    Knowledge and Experience Qualification (Minimum) 

    • Bachelor’s Degree 
    • Diploma Additional Qualifications 
    • Instructional Techniques 

    Instructional Design Years of Experience (Minimum) 

    • Five (5) years in operations with two (2) years in supervisory role in passenger handling 

    Other Skills 

    • Excellent communication, interpersonal and presentation skills 
    • Leading self 
    • Instructional design and delivery skills 
    • Motivational skills 
    • Proficiency in office productivity skills

    Method of Application

    Interested and qualified? Go to Kenya Airways on to apply

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