Passenger Handling – Instructor at Kenya Airways

Brief Description        

Organize, conduct & evaluate training & development programmes to enhance organizational and individual performance of operational personnel and commercial customers. Grade H10

Detailed Description        

Principal Accountabilities (KEY Performance areas): 

Accountability (Responsibility) 

• Design develop and passenger handling training programs in compliance with Industry standards, Organizational needs and staff development needs. 
• Organize training logistics including preparation of learning material and venue arrangements 
• Conduct training needs assessment to Identify training and development needs 
• Deliver training programs in areas of Inflight Service and other relevant staff development courses in accordance with the approved syllabi/curriculum 
• Prepare, administer, mark examinations, and communicate results 
• Prepare reports on all trainings conducted to enable continuous evaluation of training 
• Issue certificates to qualified participants 
• Prepare and submit accurate and complete training records within the stipulated time 
• Review training materials to reflect company standards, regulatory requirements and applicable industry standards. 
• Maintain competency, qualification and where required certified in the subject matter required to deliver 
• Act as internal consultant in subject matter areas and support in driving organization change 
• Participate in the development and sharing of annual training calendar in liaison with relevant managers 
• Create a learning culture by always engaging learners and their managers. 
• Collect participants feedback on delivered learning solutions and ensure regular evolution training 
• Monitor and evaluate implementation of the trainings to ensure effective transfer of skills and identify further training needs to continuously improve performance (Level 3). 
• Support in the development, monitoring and implementation of e-learning in subject matter areas and training manuals 
• Deliver commercial training programs to contribute to the achievement of revenue generation. 
• Act as a Subject Matter Expert for the business in regards to Passenger Handling matters

Job Requirements        

Knowledge and Experience Qualification (Minimum) 

• Bachelor’s Degree 
• Diploma Additional Qualifications 
• Instructional Techniques 

Instructional Design Years of Experience (Minimum) 

• Five (5) years in operations with two (2) years in supervisory role in passenger handling 

Other Skills 

• Excellent communication, interpersonal and presentation skills 
• Leading self 
• Instructional design and delivery skills 
• Motivational skills 
• Proficiency in office productivity skills