Intern - IT Operations & Service Desk at Bioversity International

About the position

• The Intern will perform IT Operations and Service Desk tasks using established standard operating procedures.

Key Responsibilities

• Log all support requests using call tracking software.
• Answer staff questions in person, by phone and via ticket system.
• Capture and complete appropriate details to ensure prompt resolution of incidents/requests and promptly escalate where required.
• Assist in documenting commonly occurring issues and fixes.
• Install, configure, and maintain desktop and laptop computers, network, and printers and software.
• Perform printer maintenance duties.
• Troubleshoot and resolve basic network endpoints access for end-users.
• Provide IT support to guests and visitors during meetings and conferences.
• Provide maintenance, configuration and troubleshooting of conferencing equipment.
• Perform basic administrative support.
• Provide regular feedback of operational and support experiences to the Africa HUB IT Operations & Service Desk Coordinator.
• Any other related duties as required.

Requirements

• Bachelor’s degree in IT or Computer studies 
• Basic knowledge of user support for Microsoft Office and other popular software products (e.g. Adobe).
• Basic experience in setting up and trouble-shooting network PC and printers in networking environments.
• Basic experience in troubleshooting Windows desktop operating systems (e.g. user profiles on Windows 10 and 11)
• Basic experience with user support.
• Working knowledge of the English language, both written and spoken.
• Good interpersonal, communications and teamwork skills, courtesy and tact, and the ability to establish and maintain effective working relationships with people of different cultural and national backgrounds.
• Good skills in personal organization and priority setting.
• Good client orientation and service approach.
• Good time management skills and attention to details.
• Willingness to learn and test new technologies.
• Keen to work in a fast-paced developing environment.