Internal Communications and Employee Engagement, Specialist, Human Resources at Aga Khan University Hospital

Job Purpose

This role sits within the Human Resources (HR) Communications entity of Aga Khan University’s Human Resources (HR) Department.

The Specialist will report to the Internal Communications & Employee Engagement Manager and will manage the development and delivery of local and global-reach internal communications campaigns and employee engagement initiatives. The Specialist will work collaboratively with the manager and other members of the team to advance the employer branding agenda such that Aga Khan University establishes its position as an employer of choice. The role will provide insight and strategic input into the planning of activities and crafting of key internal and external messages. It will be responsible for monitoring budgets, reporting, managing third-party suppliers as well as internal stakeholder relationships. The role will have a strong creative eye, capable of writing comprehensive briefs and assessing creative outputs.

Specific responsibilities

• Develop and manage comprehensive internal communication and employee engagement strategy, plans, activity calendars and supporting action plans
• Identify and mitigate risks associated with the successful delivery and impact of communication activities
• Establish and nurture relationships with identified internal and external stakeholders
• Manage the development and production of printed and digital content and materials
• Drive cost efficiency through involvement in setting and monitoring of budgets and identifying cost savings for optimised outputs
• Oversee the management and reporting of performance data for continuous improvement
• Lead on planning and execution of events and/or presence at events as required for employee engagement activities as required
• Coordinate with relevant stakeholders internally to develop compelling award submissions
• Manage the capture and improvement of HR Communications processes and procedures
• Lead on coordination and delivery of town-hall meetings, university assemblies etc.
• Develop comprehensive presentations and case studies for varied audiences as required
• Actively carry out market research and develop insights that will shape day-to-day decision making

 Qualifications and Skills required

• Minimum 5 years’ experience working in a marketing and/or internal communications role ideally in healthcare or academic industries
• Must have at minimum, a bachelor’s degree in communications, Public Relations, Marketing or other relevant subject areas
• Key Account Management experience in a creative agency background is preferred
• Internal communications and employee engagement experience is an asset
• Must have proven project management skills
• Must have excellent people and interpersonal skills
• Demonstrable previous experience working culturally diverse environments
• Must have excellent English comprehension skills and good spoken and written command of the same
• Ability to read and understand Swahili is preferred
• Must be proactive, a problem-solver and be able to navigate fast-paced environments
• Must have excellent presentation skills (verbal and written)
• Must be proficient in Excel, PowerPoint and be comfortable operating on SharePoint and PeopleSoft platform