International Project Technical Manager at SunCulture Kenya Ltd

About the role

SunCulture has reached an exciting phase in its development and is poised for significant growth. The organization needs an experienced International Project Technical Manager who is responsible for ensuring SunCulture’s international project teams are provided with technical support to ensure flawless execution on the business development side of SunCulture.

This role requires significant time (~30%) in the field alongside SunCulture’s core smallholder farmer customer base in International markets outside of Kenya with distribution partners.

Key Responsibilities

Drive excellent technical support for International Partners    

• Ask customers targeted questions to quickly understand the root of the problem
• Troubleshoot software and hardware problems for partners and talk clients through a series of actions, either via phone, email, or chat, until they’ve solved a technical issue within the stipulated time frame
• Accumulate qualitative and quantitative data from international partners through field visits, check-in calls, and accurate reporting of after-sales issues
• Collaborate with all engineering managers and VP Engineering to ensure issues and feedback from international distributors are taken into account during product development
• Prioritize after-sales issues with the EPI Product Manager and Head of Aftersales and escalate to VP Engineering to determine
• Work closely with the Head of BD, the International Expansion team, and CTO to ensure requirements from international distribution partners are included in new software innovations
• Liaise between international/project teams and R&D to ensure product requirements for international BD initiatives are considered in new product & existing product improvement programs
• Document technical knowledge in the form of notes and manuals for international partners

Does This Sound Like You?

• Excellent interpersonal skills and ability to connect with diverse and international team members
• A natural problem solver and strong communication skills
• Strong organizational leadership and time management skills
• Must be knowledgeable about engineering and can explain technology in layman’s terms to partners
• Bachelors degree in mechanical or electrical engineering, product design, business, or another relevant field
• Proven work experience as a Technical Support Engineer, International Project Coordinator, or similar role
• Experience working in sub-Saharan Africa preferred
• Able to fluently communicate in English; Swahili and/or French is a plus
• Comfortable with ambiguity and able to plan, organize, and execute to meeting deadlines in a fast-evolving environment
• Hands-on, detail-oriented, and with strong execution skills
• Excellent communication skills and should ensure information communicated is clear and timely
• Independent thinker able to thrive and make decisions in a fast-paced dynamic environment
• High integrity values with discretion in using budgetary allocation for the department
• A proven record of ability to work with minimal supervision
• Proactive, collaborative, organized, curious, problem solver with a “can-do” attitude