Interns – Distance Learning Department at KCA University (KCAU)

JOB OBJECTIVE

To provide technical assistance to end users of the Learning Management System (LMS).

DUTIES AND RESPONSIBILITIES:

1. First point of contact for user/client inquiries through the ticketing system, emails, and phone calls.
2. Manage entities in the LMS (users, activities and resources, plugin configurations, calendar management, etc.) as per given instructions.
3. Set–up and configure new courses in the LMS as per instructions and relevant requirements
4. Monitoring of course elements as instructed.
5. Create online course content using authoring tools as per instructions.
6. Support online course content development and update course content on the LMS as instructed.
7. Escalate technical bugs and other system issues from identification through resolution.
8. Generate generic and custom reports from the LMS to inform the administrators and instructors on course usage.
9. Maintain the integrity of all data on the LMS
10. Any other duties that may be assigned by the Distance Learning Administrator.

QUALIFICATIONS AND EXPERIENCE

1. Candidate must be a citizen of Kenya
2. Bachelor’s Degree in Information Technology, Computer Science, Instructional Design or related area from a recognized university;
3. Experience with Microsoft Office Suite
4. Experience with Google Workspace
5. Ability to use web–based applications
6. Excellent communication and interpersonal skills
7. Excellent time management skills.
8. Client orientation