IT Assistant at BURN

About the role

Burn is looking for an IT Assistant who will be responsible for carrying out specific tasks – as defined by the IT Manager

 Duties and responsibilities

• Assist in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring PC performance.
• Support development and implementation of new computer projects and new hardware installations.
•  Diagnosing and fixing problems or potential problems within the network and its hardware, software, and computer systems.
•  Assist in maintaining IT inventory for all IT assets within the organization and conducting regular preventive maintenance on all IT assets and logging the same.
•  Preparing regular reports on IT support issues, maintenance logs, and any other relevant report that may be asked by the supervisor.
• Recommend, schedule, and perform PC, hardware, and peripheral equipment improvements, upgrades, maintenance, and repairs.
•  Configuring hardware and software, setting up peripherals such as printers or routers, repairing equipment, and providing daily support for computer network users.
•  Monitoring network, firewall, and computer systems to ensure 99.9% uptime, security & improved performance.
•  Provide user support in setting up & conducting end user training for all relevant IT platforms.
•  Any other duties as assigned by the supervisor.

Skills and Experience

• Bachelor’s Degree in Computer Science, Information Technology, or IT-related field.
• A minimum of 2 years in a fast-paced IT support environment.