IT Assistant at Kenya Red Cross Society

Job Purpose:

• The IT Assistant will be responsible for providing, maintaining, and supporting ICT services and resources to users to enable them performance their duties.

Duties and Responsibilities; -

• Provide technical support to staff, including troubleshooting hardware and software issues, configuring user accounts, and installing software.
• Maintain and repair computer hardware, diagnose system failures, and perform preventative maintenance.
• Develop and implement software solutions to automate tasks, improve workflows, and meet specific business needs.
• Install, configure, and maintain Microsoft products, such as Windows operating systems, Office Suite, and other relevant applications. Specifically, including Microsoft Dynamics CRM and Dynamics 365 Business Central (formerly Dynamics NAV).
• Stay up-to-date on the latest IT trends and technologies by attending training courses and workshops.
• Document technical procedures and solutions for future reference.
• Assist with the planning, implementation, and maintenance of IT infrastructure.
• Troubleshoot network connectivity issues, diagnose and resolve network outages, and maintain overall network performance. (New)
• Investigate and troubleshoot IT system downtimes to identify root causes and implement swift resolutions.

Minimum Requirements
Qualifications

• Bachelor’s Degree in Computer Science/Information Technology or any other ICT-related discipline
• 3 – 5 years of professional experience in a similar role

Competencies

• Proven experience as an ICT Officer or similar role
• Strong programming skills in one or more programming languages (e.g., Python, Java, C++).
• Experience with hardware and software maintenance and troubleshooting
• Excellent knowledge of Microsoft products, including Windows operating systems, Office Suite, and other relevant applications
• Excellent problem-solving and analytical skills
• Strong communication and interpersonal skills, with the ability to explain technical concepts to non-technical users
• Ability to work independently and as a team player