IT Assistant at Sanergy

About the Role

The company is looking to engage the services of a young, energetic, passionate, creative and hardworking individual looking to join the Information Technology team as an IT Assistant. The position will afford successful individuals a unique opportunity to gain hands-on experience supporting a busy IT department at the heart of a growing organization. 

Duties and Responsibilities

• Provide Frontline ICT support services for the company
• First person of contact to ICT, answers the ICT support channels, recording and dealing with requests and informing users of the proposed steps for resolution of fault.
• Setting up and maintaining user accounts and associated user rights management.
• Monitors the Helpdesk system for new requests and acts upon or assigns requests as necessary
• Liaises with vendors to uphold Service Level Agreements (SLAs).
• Provide support in the use of and troubleshooting problems with the Company’s ICT Systems.
• Diagnoses and resolves end-user network or local hardware problems, e-mail, internet, and general access problems.
• Perform basic troubleshooting of ICT problems using PC remote control services or a site visit.
• Manage the issuing of ICT assets and keep an updated inventory.
• Handover and record the issue of loan IT equipment including Mobile Phones, projectors, Laptops and any other IT consumables.
• Assist in the continued reliability and enhancement of the Company’s ICT Systems.
• Coordinate and perform proactive maintenance including the routine checks of IT assets to ensure normal operation.
• Work as part of a team to deliver large ICT projects.
• Administer the branch firewall and be able to configure services like DHCP, Firewall rules, Web filtering, VPN etc.
• Ability to design and configure networks
• Ability to install and configure Open-source tools for networking monitoring and alerting

Qualifications

• Bachelor’s Degree in Information Technology or Computer Science or a combination of relevant education.
• Professional certifications in either Microsoft, Google, Cisco or Linux
• Professional experience of two years in the above field in a busy IT environment of over 100 users.
• Strong IT troubleshooting skills
• Good analytic and interpersonal skills
• Good understanding of computer hardware, networking, and Operating Systems (Linux, Windows, ChromeOS)