IT / Communication Assistant at The International Center for Evaluation and Development

Job Overview/Summary 

The IT / Communication Assistant will support the organization’s work by providing reliable and scalable IT  applications and infrastructure of the ICED offices in the US, Ghana, and Kenya. H/She will work closely with  the Communication and Policy Engagement Director to provide global communications support for  information security awareness, ICED Website updates, general IT support and maintenance of 
communication toolkits for the ICED team.  H/She  is  in  charge  of  setting  up,  managing,  and  troubleshooting  the  technology  systems  that  ICED  uses  to  maintain  computer  and  software  networks.  Their  duties  include  responding  to  hardware  problems,  updating  system software, and tracking the data and communications used on their network. 
 
Responsibilities include but are not limited to 

• Maintain and improve the technical systems of ICED to ensure all employees have the technology they need  to complete their work and ICED’s important files and information remain safe and intact. 
• Review diagnostics and assess the functionality and efficiency of systems. 
• Offer technical support to company staff and troubleshoot computer problems. 
• Obtain and install the necessary hardware and software upgrades for the ICT network to ensure that the  network can meet the needs of the organization. 
• Anticipate and report the cost of replacing or updating computer items. 
• Implement security measures to safeguard hardware and software. 
• Liaise with Internet Service Providers (ISPs) to ensure reliable internet connectivity and WAN  troubleshooting 
• Design, develop, maintain and update ICED website and provide regular information bulletin on the site 
• Support the production of organizational newsletters, leveraging public content such as SANS OUCH! 
• Support and maintain internal IT communications toolkits, including standard templates for global

ELIGIBILITY REQUIREMENTS 

• Ability to function independently with limited direction. 
• Excellent communication and writing skills. 
• Aptitude in graphic design and production, with working knowledge of authoring and marketing tools such  as MailChimp, InDesign  or Photoshop. 
• Experience with WordPress content management systems and JavaScript programming language. 
• Strong knowledge of various social media platforms, including Instagram, Twitter, LinkedIn and Facebook. 
• Advanced experience with Microsoft Office Word, PowerPoint and Excel. 
• Ability to design and develop flyers, advertising copies and other promotional materials.  
• Ability to communicate and build effective working relationships across diverse global audience. 
• Experience in developing and implementing a branded information security training program. 
• A bachelor’s degree in computer science, information technology, computer engineering or related fields. 
• Demonstrates advanced knowledge or specialized expertise in information technology, computer engineering  or information system security. 
• Possession of specialized training through certifications, including CompTIA Security+, Certified  Information Systems Auditor (CISA) and Cisco Certified Network Associate (CCNA Security).  
•  2 - 3 years of relevant work experience in communications, media, information security, technology, and  cyber intelligence