IT Engineer & Application Portfolio Manager at Lutheran World Federation

MAIN DUTIES & RESPONSIBILITIES

Application Catalogue Management & Optimization

• Portfolio Rationalization: Maintain the "Application Catalogue." Regularly review the list of tools to identify redundancies.
• Maintain and update the Business Continuity Plan for each applications.
• Cost Control: Analyze licensing usage. Identify unused licenses and propose newer, more cost-effective licensing models to management.
• Technology Watch: Actively monitor the market and the changelogs of current tools to identify new features that could benefit the organization.
• Interact with the LWF Operations and Support team to facilitate their work

Odoo Functional Management (Configurator)

• Act as the primary Odoo Configurator.
• Translate business needs into Odoo configurations using standard settings and Odoo Studio.
• Manage the functional testing of new Odoo versions before they are released to users.
• Lead the interaction with the provider to supervise and assess their recommendations.
• Ensure the platform evolves to meet the changing needs of the organization, minimizing the need for heavy custom development.

Collaboration Solutions (M365) & Other Apps (ActivityInfo, …)

• M365: Design and configure efficient workspaces in Teams, OneDrive and SharePoint. Create templates and standard structures for users. Guide users on the "Best Practices" of collaboration.
• Specific Solutions: Become the subject matter expert for tools like ActivityInfo (and other solutions). Understand how they work, configure databases/forms/workflows, and connect with the Business Owner.

Project Participation

• Support the Project Manager/BA during the implementation phase of projects.
• Take responsibility for the technical configuration tasks within the project plan.
• Ensure that any new application introduced into the catalogue follows IT standards (security, login, data privacy).

Operational Support (L2/L3)

• Handle escalated support tickets regarding application functionality.
• Troubleshoot "weird" behaviors in applications and work with the vendor's support team to fix bugs.

SPECIAL DUTIES

• As assigned by the supervisor.
• Documentation: Maintain "Technical Fact Sheets" for every application in the catalogue (Vendor contact, License renewal date, Admin credential's location, etc.).

QUALIFICATIONS

• Education: Master's degree in information systems, Computer Science, or Engineering.
• Experience: 3 to 5 years of experience in Application Management, Functional Support, or IT Asset Management.

Certifications:

• Odoo Functional Certification is highly appreciated.
• Any certification related to Microsoft 365 Collaboration (e.g., Managing Microsoft Teams) or Data Management is a plus.