IT Expert – Biometric Identity System at Sight and Sound Limited

Sight and Sound Computers Ltd is an ICT company that has been operational since 1994. Over the years it has grown from a small service company to a respected IT solution company by prestigious internationally respected ICT partners. Our vision is to benchmark as the leading provider of professional IT Services in emerging markets around the globe.

Key Responsibilities

System Administrator

• System Troubleshooting & Maintenance:
• End-to-end support of the biometric identity system, including field devices, data collection, and backend processing.
• Diagnose and resolve issues across hardware, software, and network layers.
• Ensure high availability and performance of the AFIS (Automated Fingerprint Identification System).

Database Management:

• Administer and optimize Oracle and PostgreSQL databases.
• Ensure data integrity, security, and efficient biometric matching

Production Support:

• Collaborate with the local production team responsible for ID document manufacturing.
• Ensure seamless integration between biometric data and ID card production systems.

Customer Relationship & Communication:

• Act as the primary technical interface with the customer.
• Provide regular updates, incident reports, and performance metrics to the HQ team
• in France.
• Facilitate coordination between local operations and HQ directives.

Team Engagement & Leadership:

• Motivate and guide the local technical team.
• Promote best practices and ensure alignment with HQ standards.
• Foster a collaborative and proactive work environment.

Required Qualifications Education & Technical Skills:

• Degree in IT, Computer Science, or related field.
• Strong background in systems, networks, databases, and cybersecurity.
• Hands-on experience with Oracle and PostgreSQL.
• Master Linux and Windows administration and Active Directory.
• Familiarity with biometric systems and AFIS platforms is a plus.

Experience:

• Minimum 5 years in IT operations or system integration.
• Experience in production environments, preferably in identity or document issuance.
• Proven track record of working in customer-facing roles.