IT Mediation and Business Intelligence Specialist at Telkom Kenya

Region:                    Nairobi

Reporting to:        Manager – Business Support Systems

Band:                        3

Department:         Technology Division

About This Role

Reporting to the Manager of Business Support Systems, the job holder will be required to administer and support BI and Mediation applications. In addition he/she will liaise with the business to ensure expectations are met on time.

What You Will Do

• Monitor BI and Mediation applications ensuring that all downstream applications receive inputs.
• Perform data catch-up and other corrective actions in the event of faults.
• Perform data quality and consistency checks on data in the BI and Mediation applications.
• Generate and circulate daily, weekly and monthly application QOS reports.
• System administration of BI and Mediation system by ensuring system and user configurations are set up correctly.
• Handling business requests which involve carrying out feasibility study and implementation on BI & Mediation systems.
• Document BI and Mediation processes/systems and ensure they are up to date.
• Perform troubleshooting, first/second level support and resolution of issues with respective system vendors.
• Project involvement in procuring and implementation of BI and Mediation systems /upgrades.
• Involvement in system design  and assess the effectiveness of technology resources already in use or new systems that are being implemented
• Redundancy and back up management - ensuring redundancy for BI and Mediation are backed up and that backup system is available and working.
• Carry out system maintenance together with system administrators and database administrators to ensure Mediation and BI systems are functioning optimally e.g. disk space check/expansion, memory & CPU checks
• Generate on-demand reports for the business users
• Training of users

Requirements for the job:

• A degree in Computer Science or Information Technology
• Qualification in Programming / Databases
• Qualification in ITIL /E-TOM,

Experience:

• At least 5 years background in IT with specialization in Telecommunication B.I and Mediation applications
• Proficient in Unix & Microsoft OS, Unix Scripting, programming and Relational Databases
• Experience in documenting processes and system architectures
• Proven experience in implementation of projects with regards to B.I. and Mediation

Professional Skills:

• Drive and Initiative
• Customer focus
• Ability to work well as a part of a team
• Problem solving 
• Ability to work long hours to meet deadlines
• Good interpersonal skills, innovative and creative
• Ability to work without supervision