IT Officer at BURN

About The Role

Burn is looking for an IT Officer who will be responsible for carrying out specific tasks – as defined by the Senior IT Officer.

Duties and responsibilities

• Administration of the active directory - Creating, and modifying user accounts, groups, computer accounts, organizational units (OUs), and other objects in the directory service database.
• Administration of office 365 platform – SharePoint, Teams, Exchange, PowerApps
• Support development and implementation of new computer projects and new hardware installations.
• Diagnosing and fixing problems or potential problems within the network and its hardware, software, and computer systems.
• Assist in maintaining IT inventory for all IT assets within the organization and conducting regular preventive maintenance on all IT assets and logging the same.
• Preparing regular reports on IT support issues, maintenance logs, and any other relevant report that may be asked by the supervisor.
• Configuring hardware and software, setting up peripherals such as printers or routers, repairing equipment, and providing daily support for computer network users.
• Monitoring network, firewall, and computer systems to ensure 99.9% uptime, security & improved performance.
• Provide user support in setting up & conducting end-user training for all relevant IT platforms.
• Any other duties as assigned by the supervisor.

Skills And Experience

• Bachelor’s Degree in Computer Science, Information Technology, or IT-related field.
• A minimum of 2 years in a fast-paced IT support environment
• Experience in Office 365 – PowerApps, Flow.
• In-depth knowledge of SharePoint.
• Experience with computer networks – Network analysis, design, Subnetting, IP Addressing, and firewalls.
• Working knowledge of DBMS systems such as Microsoft SQL, and MYSQL.
• Working knowledge of cloud computing. AWS or Microsoft Azure
• Hands-on experience with Windows Servers, and Linux.
• Programming experience. Preferred language Python.
• Certification in CCNA, and Office 365, will be an added advantage.
• Hands-on hardware troubleshooting experience.
• Working technical knowledge of current network protocols, operating systems, and standards
• Willingness to learn on the job, ability to prioritize tasks, and efficiently manage time.
• Availability to work occasional after-hours and weekends for IT-related projects.
• Ability to maintain open communication & positive working relationship with staff.