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  • Posted: Dec 17, 2025
    Deadline: Jan 9, 2026
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  • The END Fund focuses on delivering neglected tropical disease (NTD) treatments to those in need by growing and engaging a community of activist-philanthropists, managing high-impact strategic investments, and working in collaboration with government, NGO, pharmaceutical, and academic partners. We aim to take a systems approach to understanding, engaging with...
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    IT Support Consultant – Nairobi

    Scope of Work

    The consultant will be expected to deliver services in the following areas:

    • Device Setup, Configuration and Lifecycle Support
    • Configure, deploy, and prepare new laptops and related peripherals (e.g., printers) for staff.
    • Perform operating system configuration and ensure required security controls are enabled (e.g., disk encryption, password policies, screen lock, OS/user updates).
    • Install and configure standard END Fund applications (e.g., browsers, productivity tools, security agents, backup agents where applicable).
    • Support device handover for new staff and secure decommissioning/reconfiguration for staff exits.
    • Perform basic hardware troubleshooting and coordinate warranty/repair processes with vendors when required.
    • Perform in-depth investigations to identify the root cause of recurring technical issues, documenting resolutions and implementing preventative measures to reduce future occurrences
    • Google Workspace & Drive Management
    • Support Google Drive and Shared Drives management, including:
    • Ensuring consistent folder structures and permissions.
    • Helping staff with file-sharing issues and access requests.
    • Supporting data organization and basic hygiene (e.g., reducing duplication where practical).
    • Provide basic training and “how-to” support for Google Workspace apps (e.g, Drive, Docs, Sheets, Meet, Calendar).
    • End-User Support & Ticketing
    • Serve as a first-line support contact for Nairobi-based staff and nearby time zones, handling typical issues such as:
    • Laptops, Printing and peripheral device issues.
    • Google drive access and usage issues.
    • Basic troubleshooting for commonly used tools and services.
    • Use an agreed ticketing system (either the END Fund’s or the consultant’s, as decided) to:
    • Log all requests and incidents.
    • Track status, communication, and resolution.
    • Escalate issues to the global technology team or external providers when required.
    • Maintain clear communication with users regarding status, expected timelines, and outcomes.
    • Coordination with Global Technology & External Providers
    • Work closely with the END Fund’s Director of Technology to ensure:
    • Local work aligns with global standards and policies.
    • Complex or security-sensitive issues are escalated appropriately.
    • Changes affecting broader infrastructure (e.g., network, security tools) are coordinated in advance.
    • Documentation, Training & Basic Reporting
    • Maintain basic documentation for:
    • Local device inventory (assigned to whom, status, key specs).
    • Simple “how-to” guides or FAQs for common staff issues.
    • Provide light-touch training/clinics for staff on topics such as:
    • Best practices for using Google Drive/Shared Drives.
    • Safe computing and basic cybersecurity hygiene.
    • Provide simple monthly reports including:
    • Number and types of tickets/issues handled.
    • Recurring issues and recommended improvements.

    Consultant Profile & Qualifications

    • The END Fund is seeking an individual consultant (or a firm with a named lead consultant) who meets the following criteria:

    Required

    • Based in Nairobi, Kenya and able to provide on-site support for staff as needed.

    Strong hands-on experience with:

    • Device setup and configuration (Windows and/or macOS preferred).
    • Certified Google Workspace administrator
    • Microsoft Certified: Modern Desktop Administrator Associate
    • Experience providing end-user IT support in a professional environment (helpdesk, IT support technician, etc.).
    • Ability to use or adopt a ticketing system and follow structured processes.
    • Strong communication skills and a user-focused, service-oriented mindset.

    Check how your CV aligns with this job

    Method of Application

    Submission format:

    • Proposals should be submitted electronically to: itsupport@endfund.org
    • Subject line: IT Support Consultant – Nairobi – [Your Name]
    • Proposal submission deadline: 9ᵗʰ January 2026

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