IT Support Officer at Women’s Empowerment Link

Key Responsibilities:
The IT Support Officer will provide technical support and ensure the smooth operation of IT systems to enable efficient and secure organizational performance. Key responsibilities include:

• Providing timely first- and second-level IT support by troubleshooting hardware, software, and connectivity issues.
• Installing, configuring, and maintaining computers, printers, and other office IT equipment.
• Supporting staff in the effective use of email systems, office applications, and collaboration tools.
• Managing user access by setting up accounts for new staff and disabling access during exit processes.
• Monitoring and maintaining office networks, internet connectivity, and shared systems.
• Performing routine system updates, antivirus checks, and basic cybersecurity measures.

Qualifications:

• Diploma in Information Technology, Computer Science, or a related field is required.
• Relevant IT certifications are an added advantage.
• At least 2–3 years of demonstrable experience in an IT support or helpdesk role, preferably within an NGO environment
• Strong knowledge of computer hardware, Windows operating systems, and office productivity applications
• Demonstrable experience supporting Microsoft 365, Google Workspace, or similar platforms
• Basic understanding of networking, internet connectivity, and troubleshooting